Creating New Folders

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pwrcudlr - 07 Jun 2006 23:49 GMT

I am taking an Outlook class right now. Outlook 2003 was already installed on
my computer, and automatically set up with my aol address. In one of my labs,
it asks me to set up a new folder, but when I try to do that it won't let me.
It says "Unable to create the folder. You cannot create subfolders in a
web-based account". How can I fix this so I don't have to take my machine
into school??? HELP!!!

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Russ Valentine [MVP-Outlook] - 08 Jun 2006 00:08 GMT

I usually start by paying attention to the error message. What does it
suggest to you? If you don't know, then at the very least provide us with
the information on what type of mail account this is.

Signature

Russ Valentine
[MVP-Outlook]

>I am taking an Outlook class right now. Outlook 2003 was already installed
>on
[quoted text clipped - 5 lines]
> web-based account". How can I fix this so I don't have to take my machine
> into school??? HELP!!!

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pwrcudlr - 08 Jun 2006 04:45 GMT

That IS the error message. I'm not sure what you mean when you ask what type
of mail account this is.

> I usually start by paying attention to the error message. What does it
> suggest to you? If you don't know, then at the very least provide us with
[quoted text clipped - 8 lines]
> > web-based account". How can I fix this so I don't have to take my machine
> > into school??? HELP!!!

Reply to this Message

Russ Valentine [MVP-Outlook] - 08 Jun 2006 10:47 GMT

POP/SMTP, HTTP, IMAP, etc.
Most likely you are using an information store that does not permit you to
create folders.

Signature

Russ Valentine
[MVP-Outlook]

> That IS the error message. I'm not sure what you mean when you ask what
> type
[quoted text clipped - 15 lines]
>> > machine
>> > into school??? HELP!!!

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Brian Tillman - 08 Jun 2006 14:15 GMT

> POP/SMTP, HTTP, IMAP, etc.
> Most likely you are using an information store that does not permit
> you to create folders.

It sounds to me like the AOL account was set up for him as an HTTP account
(which won't work) rather than an IMAP account.

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Brian Tillman

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pwrcudlr - 08 Jun 2006 20:28 GMT

Him, is a her. I set up an IMAP account to use AOL with Outlook and it still
didn't work. I finally caved and took my machine into school and let the IT
guys work with it.

> > POP/SMTP, HTTP, IMAP, etc.
> > Most likely you are using an information store that does not permit
> > you to create folders.
>
> It sounds to me like the AOL account was set up for him as an HTTP account
> (which won't work) rather than an IMAP account.

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