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MS Office Forum / Outlook / Contacts / June 2006

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can't see contacts when clicking "to" in new mail message

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Kinan - 11 Jun 2006 20:22 GMT
All the contacts are there in the contacts section. however they don't appear
when clicking the "to" field while writing a new message.  Any help is much
appreciated.
Russ Valentine [MVP-Outlook] - 11 Jun 2006 22:20 GMT
It would be better if you posted your Outlook version.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> All the contacts are there in the contacts section. however they don't
> appear
> when clicking the "to" field while writing a new message.  Any help is
> much
> appreciated.
Kinan - 12 Jun 2006 06:38 GMT
sorry about that.  I'm running Office 2007 beta 2 on Vista build 5384.

> It would be better if you posted your Outlook version.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002
[quoted text clipped - 4 lines]
> > much
> > appreciated.
Russ Valentine [MVP-Outlook] - 12 Jun 2006 10:12 GMT
Then do what the article tells you.
Signature

Russ Valentine
[MVP-Outlook]

> sorry about that.  I'm running Office 2007 beta 2 on Vista build 5384.
>
[quoted text clipped - 6 lines]
>> > much
>> > appreciated.
Kinan - 12 Jun 2006 10:41 GMT
went thru the steps untill i got to this one:

3. On the Outlook Address Book tab, click to select Show this folder as an
e-mail address book, type a descriptive name, and then click OK.

"show this folder as an e-mail address book" is greyed out and the check box
next to it doesn't work.

btw thanks for your help & time.

> Then do what the article tells you.
> > sorry about that.  I'm running Office 2007 beta 2 on Vista build 5384.
[quoted text clipped - 7 lines]
> >> > much
> >> > appreciated.
Russ Valentine [MVP-Outlook] - 12 Jun 2006 10:51 GMT
As the article tells you, you must add the Outlook Address Book Service to
your profile first.
Tools > Accounts...
Signature

Russ Valentine
[MVP-Outlook]

> went thru the steps untill i got to this one:
>
[quoted text clipped - 20 lines]
>> >> > much
>> >> > appreciated.
Kinan - 12 Jun 2006 11:01 GMT
I did that.  i started at the top of the article and worked my way down to
this step.  the outlook address book service was not there. it is now. i have
restarted not only outlook but the entire pc before going to the next step of
marking the contacts folder.  that's the bit that didn't work.  everything
above that worked just like the article said.

> As the article tells you, you must add the Outlook Address Book Service to
> your profile first.
[quoted text clipped - 23 lines]
> >> >> > much
> >> >> > appreciated.
Russ Valentine [MVP-Outlook] - 12 Jun 2006 11:42 GMT
Can't repro your problem, even in Outlook 2007. All works fine for everyone
else.
At what point are things still not working? Can you select the Outlook
Address Book in the properties of the Contacts Folder?
Signature

Russ Valentine
[MVP-Outlook]

>I did that.  i started at the top of the article and worked my way down to
> this step.  the outlook address book service was not there. it is now. i
[quoted text clipped - 36 lines]
>> >> >> > much
>> >> >> > appreciated.
Kinan - 12 Jun 2006 11:58 GMT
i can get to the "outlook addres book" tab in the properties sheet of
"contacts". i can change the name there, but the check box to "show this
folder as an email address book" is dimmed and not working.

i have also tried creating contacts into vista's contacts folder directly
and through windows mail.  all works fine except showing the email when i
click "to" in a new message.

i know that it's a wierd one.  that's why i'm here looking for help. cheers.

> Can't repro your problem, even in Outlook 2007. All works fine for everyone
> else.
[quoted text clipped - 40 lines]
> >> >> >> > much
> >> >> >> > appreciated.
Kinan - 12 Jun 2006 20:39 GMT
for some odd reason all is working fine now.  the only thing i've done since
the last post was restart the PC about a thousand times and during one of
them the contacts just popped up.

thanks for the help.

Kinan

> i can get to the "outlook addres book" tab in the properties sheet of
> "contacts". i can change the name there, but the check box to "show this
[quoted text clipped - 50 lines]
> > >> >> >> > much
> > >> >> >> > appreciated.
Russ Valentine [MVP-Outlook] - 12 Jun 2006 20:57 GMT
Those steps always work, but they require a restart of Outlook. Yours may
not have been exiting properly or completely, especially since it was the
beta.

Signature

Russ Valentine
[MVP-Outlook]

> for some odd reason all is working fine now.  the only thing i've done
> since
[quoted text clipped - 70 lines]
>> > >> >> >> > much
>> > >> >> >> > appreciated.
clay uga - 15 Jun 2006 21:36 GMT
Im getting the same thing. I just downloaded Office Beta 2 and my outlook
address book will not display my contacts.... WHen i check the properties of
my contacts, and go to the address book tab, the option appears greyed
out.... I am having the SAME EXACT issue you are having. I read that you
simply remooted alot of times. I will try that right now.

> All the contacts are there in the contacts section. however they don't appear
> when clicking the "to" field while writing a new message.  Any help is much
> appreciated.
Sue Mosher [MVP-Outlook] - 15 Jun 2006 22:23 GMT
Tools | Account Settings | Address Books > make sure the OUtlook Address Book is in the profile.

Signature

Sue Mosher, Outlook MVP
  Author of Configuring Microsoft Outlook 2003
    http://www.turtleflock.com/olconfig/index.htm
  and Microsoft Outlook Programming - Jumpstart for
    Administrators, Power Users, and Developers
    http://www.outlookcode.com/jumpstart.aspx
 

> Im getting the same thing. I just downloaded Office Beta 2 and my outlook
> address book will not display my contacts.... WHen i check the properties of
[quoted text clipped - 5 lines]
>> when clicking the "to" field while writing a new message.  Any help is much
>> appreciated.
 
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