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MS Office Forum / Outlook / Contacts / July 2006Unable to find WAB DLL error message
When I click the “to” tab in Outlook to insert a contact or if I try to enter an address on the line, I get this error message: “An error occurred while attempting to open the windows address book. Unable to locate WAB DLL." I can't send email, but I can receive. I have tried everything I could find to fix it: I have uninstalled and re-installed MS office several times and that didn’t work. I have tried the “detect and repair” also with no luck. Honestly, I am about ready to throw my pc out the window. I tried all the suggestions from the MS Help, as well as contacting my ISP. Still have no clue how to resolve this issue. The version of MS Office I am using is 2000. (My operating system is Windows XP) Not an Outlook problem. I must assume from your post that you are using IMO mode of Outlook, not the full version. It uses Outlook Express for most of its transports. Accordingly, you must rename all WAB32.dll files and repair Outlook Express. It goes without saying that you must have a functioning version of Outlook Express installed for your version of Outlook to run.  SignatureRuss Valentine [MVP-Outlook] > When I click the "to" tab in Outlook to insert a contact or if I try to > enter [quoted text clipped - 12 lines] > 2000. > (My operating system is Windows XP) I appreciate your response. Truly. I must admit though I am very green when it comes to the technical navigation. I hope you wouldn’t mind explaining to me in "laymen’s terms" the correct steps. After posting this, I came across a post with very similar issues. Missing WAB DLL from May 17, 206. I read all the comments, and tried to follow the steps to correcting the issue as he did, but our systems are different and I wasn’t sure if the steps applied to me. I do have a better understanding of the problem, but I still need a little guidance. Not to mention as I said, I really need it to be spelled out for me. I am not familiar with the terms “WAB32.dll” files when you say rename all WAB32.dll files etc.. I am not sure what that is or how to do it. I am not sure what IMO means, but as far as I know my Outlook is the full version. Is there a way to find out? I’d like to provide whatever information will be helpful to fix this problem. I have Outlook Express 6. And, both the Outlook and OE were running properly until my husband installed a new motherboard 2 weeks or so ago. It started happening right after the motherboard replacement. I hope that helps. If you don’t want to break it down me it’s is ok. I am sure it is a waste of your time. But could you please provide detailed suggestions that my husband can follow to rectify the issue. Thanks again for your response and for your attention. > Not an Outlook problem. I must assume from your post that you are using IMO > mode of Outlook, not the full version. It uses Outlook Express for most of [quoted text clipped - 18 lines] > > 2000. > > (My operating system is Windows XP) All you need to do is make sure both Outlook and Outlook Express are closed. Search for and rename every wab32.dll file on your hard drive. The either reinstall or repair Outlook Express (you can do it from Microsoft's website). SignatureRuss Valentine [MVP-Outlook] >I appreciate your response. Truly. I must admit though I am very green >when [quoted text clipped - 57 lines] >> > 2000. >> > (My operating system is Windows XP) I'm having exactly the same problem and have followed the instructions to rename, reload etc. and none of it works. Where should the WAB DLL file be located? The registry entry in my case is C:\Program Files\Common Files\System\wab32.dll. I am totally flummoxed. How on Earth can Windows and Oulook lose the reference. > All you need to do is make sure both Outlook and Outlook Express are closed. > Search for and rename every wab32.dll file on your hard drive. The either [quoted text clipped - 67 lines] > >> > 2000. > >> > (My operating system is Windows XP) I don't understand your question. It seems to me that you found your wab32.dll, right? You are asking an Outlook Express question here. SignatureRuss Valentine [MVP-Outlook] > I'm having exactly the same problem and have followed the instructions > to rename, reload etc. and none of it works. Where should the WAB DLL [quoted text clipped - 98 lines] >> >> > 2000. >> >> > (My operating system is Windows XP) I am not asking an Outlook Express question. Outlook Express has no difficulty in finding the address book. It is Outlook that can't find it. Outlook uses the same address book as a shared file and dll. This can be proved by examining the stored addresses via both software packages, (provided you are not suffering the same problem as me!). They are identical. > I don't understand your question. > It seems to me that you found your wab32.dll, right? [quoted text clipped - 104 lines] > >> >> > 2000. > >> >> > (My operating system is Windows XP) Here are the istructions for curing the missing WAB DLL. I found a suggestion on the web and used the following commands: Start Menu>Programs>accessories>Command Prompt Type: CD C:\Program Files\Common Files\System\ Type: regsvr32 wab32.dll Problem solved, Outlook works again. It was an Outlook problem NOT an Outlook Express problem. > I am not asking an Outlook Express question. Outlook Express has no > difficulty in finding the address book. It is Outlook that can't find [quoted text clipped - 111 lines] > > >> >> > 2000. > > >> >> > (My operating system is Windows XP) False. You only thought so because Microsoft tricked you. You have been using OE all along for address book functions. You still are. The instructions I posted to fix the problem also work fine when followed correctly. The instructions you used are also for OE. SignatureRuss Valentine [MVP-Outlook] > Here are the istructions for curing the missing WAB DLL. I found a > suggestion on the web and used the following commands: [quoted text clipped - 148 lines] >> > >> >> > 2000. >> > >> >> > (My operating system is Windows XP) How can it possibly be an OE problem when OE had no trouble in finding the address book? The fault was exhibited in my case and the others on this page by Outlook, NOT OE. You may wish to to pursue an academic argument from the MS point of view but I disagree with your diagnosis. It was, if you wish to be pedantic over it, a registration problem, which meant that Outlook could not find the reference as to where the WAB DLL actually was. It was always in the right place but the method by which Outlook accesses it prevented it from finding it. The technique suggested where by OE is re-installed simply didn't work. I tried it more than once and it failed every time. The method I eventually used and detailed earler in this discussion worked first time. > False. You only thought so because Microsoft tricked you. You have been > using OE all along for address book functions. You still are. The [quoted text clipped - 155 lines] > >> > >> >> > 2000. > >> > >> >> > (My operating system is Windows XP) It's a very common problem that is always solved by repairing OE, but only if all iterations of WAB32.dll are renamed first. Outlook in your case is actually OE. No full version of Outlook uses the WAB. SignatureRuss Valentine [MVP-Outlook] > How can it possibly be an OE problem when OE had no trouble in finding > the address book? The fault was exhibited in my case and the others on [quoted text clipped - 195 lines] >> >> > >> >> > 2000. >> >> > >> >> > (My operating system is Windows XP) Wrong. I renamed every instance of WAB32.dll and re-installed OE. It didn't work. I followed your instructions, which are the instructions from MS. You are incorrect in your assertion "that is always solved by repairing OE". Why did it not work in my case and also in another case on this page? > It's a very common problem that is always solved by repairing OE, but only > if all iterations of WAB32.dll are renamed first. Outlook in your case is [quoted text clipped - 202 lines] > >> >> > >> >> > 2000. > >> >> > >> >> > (My operating system is Windows XP) I don't know. It has worked for everyone else that's had this problem. That's the reason I keep telling you that if you need more information you'll need to ask in an OE group or look for KB articles on OE since all information on the WAB is documented there, not in Outlook groups or KB articles. Microsoft never provided meaningful support for IMO mode of Outlook, and certainly doesn't now that it's gone. SignatureRuss Valentine [MVP-Outlook] > Wrong. I renamed every instance of WAB32.dll and re-installed OE. It > didn't work. I followed your instructions, which are the instructions [quoted text clipped - 238 lines] >> >> >> > >> >> > 2000. >> >> >> > >> >> > (My operating system is Windows XP) |
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