contact info missing

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ffoeg - 04 Jul 2006 11:39 GMT

Hi all

I've a little problem with one of our users, he's using outlook 2002.

the problem is, if you click on the contacts icon on the outlook bar all
contacts and all info about the contacts is visible, but if you open the
address book from either the "to" button or the "address book" button from
the standard toolbar the contacts are in the address book but the name and
display name columns are blank.

any help would be appreciated.

Geoff

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Russ Valentine [MVP-Outlook] - 04 Jul 2006 11:53 GMT

You simply are not displaying the correct folder in the Outlook Address Book
view. Instructions abound in the Help files and elsewhere on how to
configure the address book view.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> Hi all
>
[quoted text clipped - 9 lines]
>
> Geoff

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ffoeg - 04 Jul 2006 12:13 GMT

Hi Russ

Thanks for the prompt reply, but either you've mis-understood me or I
explained it poorly,

all of that is already set, the only difference in his contacts and viewing
it via the "To" button is that the full name and the display name are blank
all other info is there.

Geoff

> You simply are not displaying the correct folder in the Outlook Address Book
> view. Instructions abound in the Help files and elsewhere on how to
[quoted text clipped - 13 lines]
> >
> > Geoff

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Russ Valentine [MVP-Outlook] - 04 Jul 2006 12:29 GMT

I would still start by verifying that you are indeed displaying the correct
Contacts Folder and if so verify that those Contacts have those fields
populated correctly. If they do, then you still have a corrupt address book
service which you must remove and re-add using those instructions.

Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ
>
[quoted text clipped - 31 lines]
>> >
>> > Geoff

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ffoeg - 04 Jul 2006 12:51 GMT

would this also be the case if the same problem occured when logging in from
another computer into the same email account?

Geoff

> I would still start by verifying that you are indeed displaying the correct
> Contacts Folder and if so verify that those Contacts have those fields
[quoted text clipped - 35 lines]
> >> >
> >> > Geoff

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Russ Valentine [MVP-Outlook] - 04 Jul 2006 13:03 GMT

Would what be the case? The problem isn't even defined yet.
What would the email account have to do with this? This information is
stored either in a local data file or an Exchange mailbox and displayed by
the Outlook Address Book Service.

Signature

Russ Valentine
[MVP-Outlook]

> would this also be the case if the same problem occured when logging in
> from
[quoted text clipped - 47 lines]
>> >> >
>> >> > Geoff

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