Slow when right clicking an address in Outlook

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dougstewart43221@hotmail.com - 04 Jul 2006 20:12 GMT

When I receive an email which includes an email address (in the "to" of "cc"
fields) which is not in my contacts folder, and I right click it for options,
my hard drive kicks into high gear and for at least 30 seconds the machine
locks up. The menu options which pop up after the right click appear
instantly, but the machine stays locked until the hard drive settles down.
Sometimes it takes a full minute. Has anyone experienced this, or can you
describe a solution?

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Russ Valentine [MVP-Outlook] - 04 Jul 2006 21:20 GMT

Not seen it reported. The Service that is invoked by that action is the
Outlook Address Book Service. How do your other address book functions work?
Have you checked the configuration of your Outlook Address Book and the
integrity of your information store?

Signature

Russ Valentine
[MVP-Outlook]

> When I receive an email which includes an email address (in the "to" of
> "cc"
[quoted text clipped - 5 lines]
> Sometimes it takes a full minute. Has anyone experienced this, or can you
> describe a solution?

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dougstewart43221@hotmail.com - 05 Jul 2006 03:22 GMT

Thanks for responding. Other address functions work fine. Regarding
checking configuration of the address book - can you provide me some tips
beyond the actions available on the tools menu. When you say check the
validity of the information store, what procedure to you use? Are you
referring to the "scanpst" efforts, or something else?

I think it may be related to my use of business contact manager, and then my
elimination of that service (the instructions and help are unclear regarding
how it works), and it didn't really live up to my expectations. Since the
documentation is so limited, I'm not sure there's much of a way to explore
that avenue. But that may be part of the problem - the manner in which
business contact manager interacted with the address book.

> Not seen it reported. The Service that is invoked by that action is the
> Outlook Address Book Service. How do your other address book functions work?
[quoted text clipped - 9 lines]
> > Sometimes it takes a full minute. Has anyone experienced this, or can you
> > describe a solution?

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Russ Valentine [MVP-Outlook] - 05 Jul 2006 03:54 GMT

We really can't help you when you provide no information. We still don't
even know your Outlook version. Adding and removal of BCM is most certainly
relevant. You'll need to figure this out on your own if you can't post clear
steps to repro the problem.

Signature

Russ Valentine
[MVP-Outlook]

> Thanks for responding. Other address functions work fine. Regarding
> checking configuration of the address book - can you provide me some tips
[quoted text clipped - 28 lines]
>> > you
>> > describe a solution?

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