"Choose Contact" versus "Check Name" Dialog Box

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Jason - 12 Jul 2006 02:21 GMT

Hi,

I have a user who gets a different dialog box when they use the "Find a
Contact" search feature in Outlook 2003.
After tyoing in a name and pressing enter, most users seem to get a "Choose
Contact" dialog, he gets a "Check Name" dialog.
It also only finds contacts in his primary address book.
I have tried rebuilding his profile, re-installing Office, and creating a
profile on a new machine.
Any idea how to get the "Choose Contact" dialog back?

Thanks,
-J.

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Russ Valentine [MVP-Outlook] - 12 Jul 2006 03:17 GMT

Clarify your post. I doubt it is accurate.
What, for example, do you mean by "primary address book?"
Outlook does not have an address book. It has Contact Folders.
State how the address book service is configured. State the information
store.

Signature

Russ Valentine
[MVP-Outlook]

> Hi,
>
[quoted text clipped - 9 lines]
> Thanks,
> -J.

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Jason - 12 Jul 2006 12:16 GMT

He has several folders set to be shown in Outlook Address Book.
When I said primary address book, I mean that it searches only the first
contact list lin the OAB.
I have tried removing the OAB service and recreating it.
His mailbox store is on Exchange Server 2003 SP2 Enterprise.
Do you need any other info?

> Clarify your post. I doubt it is accurate.
> What, for example, do you mean by "primary address book?"
[quoted text clipped - 14 lines]
>> Thanks,
>> -J.

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Brian Tillman - 12 Jul 2006 14:33 GMT

> He has several folders set to be shown in Outlook Address Book.
> When I said primary address book, I mean that it searches only the
> first contact list lin the OAB.

Outlook will search as many contacts folders as you have that have been
enabled as address books. It will stop searching o the first match,
however.

> I have tried removing the OAB service and recreating it.

And what was the outcome?

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Brian Tillman

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Jason - 12 Jul 2006 17:35 GMT

It's odd.
When all other users use the "Find a contact" feature, the "Choose Contact"
dialog box shows a listing for any item that matches the search criteria in
any contact folder listed in the OAB.
The "Check Name" dialog that shows up only on this particular user shows
only listings in the first folder, and it lists both their SMTP address and
their FAX listing.
Removing the OAB service had no effect, unfortunately.

>> He has several folders set to be shown in Outlook Address Book.
>> When I said primary address book, I mean that it searches only the
[quoted text clipped - 7 lines]
>
> And what was the outcome?

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Brian Tillman - 12 Jul 2006 19:33 GMT

> It's odd.
> When all other users use the "Find a contact" feature, the "Choose
> Contact" dialog box shows a listing for any item that matches the
> search criteria in any contact folder listed in the OAB.

Mine shows only contacts from my Contacts folder and does not show GAL
entries, unless the name isn't in my COntacts folder.

> The "Check Name" dialog that shows up only on this particular user
> shows only listings in the first folder, and it lists both their SMTP
> address and their FAX listing.
> Removing the OAB service had no effect, unfortunately.

That sounds like an Address Book interface and not a Contacts folder view.
I can't duplicate it.

Signature

Brian Tillman

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