Why can't I search for contacts consistently?

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anttonbuc - 12 Jul 2006 22:47 GMT

Each time I enter a contact, and try to find or search for the same contact
it won't display. However, if I go to the last name manually it will
display. Could anyone provide any rhyme or reason? I've upgraded and
updated the software to the latest and greatest.

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Russ Valentine [MVP-Outlook] - 12 Jul 2006 23:48 GMT

Read your post. See if it makes sense to you. If it does, translate it for
those of us who aren't there, have no idea what you are doing (and you
certainly haven't told us), and have no idea what Outlook version, mail
transport, or information store you are using.

Signature

Russ Valentine
[MVP-Outlook]

> Each time I enter a contact, and try to find or search for the same
> contact
> it won't display. However, if I go to the last name manually it will
> display. Could anyone provide any rhyme or reason? I've upgraded and
> updated the software to the latest and greatest.

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anttonbuc - 13 Jul 2006 19:13 GMT

Thanks Russ Valentine,

I am using Microsoft Office Outlook 2003 (11.8010.8028) SP2.

When I select my contact tab to create a new address, I fill out all
necessary information then I do a save and close. Once the new address is
saved and in the list of my contacts, I try to do a "Type a contact to Find",
I'll add the name I'm looking for and when I hit the enter key to do the
search, the new contact won't show up. I'll get the message "Outlook could
not find the requested contact", if I search by last name or first name, it
won't show the name of the contact I'm looking for, however, if I select the
letter that's associated with the new contact's last name (i.e., "B" for
Burke), it appears.

So basically, I can't do a search for a contact's name. I have to do it
manually. However it'll work on some contacts names, but not all.

> Each time I enter a contact, and try to find or search for the same contact
> it won't display. However, if I go to the last name manually it will
> display. Could anyone provide any rhyme or reason? I've upgraded and
> updated the software to the latest and greatest.

Reply to this Message

Russ Valentine [MVP-Outlook] - 13 Jul 2006 21:13 GMT

The most likely explanation is that you are adding the Contact to a folder
that you have not included in your Outlook Address Book Service. See how
many Contact Folders actually exist in your profile (hint: use Folder List
to make sure you are seeing them all) and see if they are all enabled as
email address books in their properties.

Signature

Russ Valentine
[MVP-Outlook]

> Thanks Russ Valentine,
>
[quoted text clipped - 22 lines]
>> display. Could anyone provide any rhyme or reason? I've upgraded and
>> updated the software to the latest and greatest.

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anttonbuc - 14 Jul 2006 17:24 GMT

Hey Russ,

I went to "folder list" and while under folder list, I selected "Contacts"
and went to properties. I went to the "Outlook Address Book" tab and it
displayed a check mark next to the statement "show this folder as an e-mail
address book", below this was a box where you can actually type in the word
"Contacts". That word was already in place. I re-tested the search and
again I was unsuccessful.

> The most likely explanation is that you are adding the Contact to a folder
> that you have not included in your Outlook Address Book Service. See how
[quoted text clipped - 27 lines]
> >> display. Could anyone provide any rhyme or reason? I've upgraded and
> >> updated the software to the latest and greatest.

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Russ Valentine [MVP-Outlook] - 14 Jul 2006 20:51 GMT

Explain in more detail what kind of information store you are using, how you
have sorted the Outlook Address Book and how you are conducting the search.

Signature

Russ Valentine
[MVP-Outlook]

> Hey Russ,
>
[quoted text clipped - 46 lines]
>> >> display. Could anyone provide any rhyme or reason? I've upgraded and
>> >> updated the software to the latest and greatest.

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anttonbuc - 14 Jul 2006 22:14 GMT

When you say "Information Store", I'm not sure what you're speaking of. I'm
using Outlook 2003, it's been updated with the latest patches, Our exchange
server is 2003 and it has our information store folder on there if that is
what you mean. The outlook address book is in alphabetical order and I'm
conducting the search as I mentioned previously, by first name, by last name,
or by last name, then by first name. I'm putting in "a" name and just by
chance the name that is being used is not being retrieved via the search mode
in the contacts folder.

All information that you asked me to provide is in this correspondence, and
I hope that it's clear and concise. I can't explain it any better, because
of my weak knowledge of Outlook. I followed the instructions you said that
could possibly be the problem, my reply is what I actually did; revealing to
you my specific steps. Would you have any other suggestions?

> Explain in more detail what kind of information store you are using, how you
> have sorted the Outlook Address Book and how you are conducting the search.
[quoted text clipped - 48 lines]
> >> >> display. Could anyone provide any rhyme or reason? I've upgraded and
> >> >> updated the software to the latest and greatest.

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Russ Valentine [MVP-Outlook] - 15 Jul 2006 00:14 GMT

Information store means where you data is stored, which we now finally know
is an Exchange mailbox. Ask your Exchange administrator if you are running
in cached mode. Searches do not work as expected in cached mode.

Signature

Russ Valentine
[MVP-Outlook]

> When you say "Information Store", I'm not sure what you're speaking of.
> I'm
[quoted text clipped - 84 lines]
>> >> >> and
>> >> >> updated the software to the latest and greatest.

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