looking up outlook contacts in subfolders

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Nathan - 17 Jul 2006 20:27 GMT

When I recieve an email, right click and click "look up email", it says
"could not find contact with this email address. I tested this function with
an email that I know I have. I placed the known email in a subcontact folder
and clicked look up. Same message. I put the known email in the actual
contact folder and clicked look up email and it found the email address. I
made sure that the properties for the sub folder has "show this folder as an
email address book" clicked and it does. What am I doing wrong?

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Russ Valentine [MVP-Outlook] - 17 Jul 2006 21:52 GMT

Make sure you restart Outlook after you enable a subfolder as an email
address book. It will be searched, but only if a match is not found in a
folder that is searched earlier.

Signature

Russ Valentine
[MVP-Outlook]

> When I recieve an email, right click and click "look up email", it says
> "could not find contact with this email address. I tested this function
[quoted text clipped - 6 lines]
> an
> email address book" clicked and it does. What am I doing wrong?

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Nathan - 18 Jul 2006 15:39 GMT

Re: Your first comment - I have 10 subfolders. All of them have been enabled
and the problem exists (I didn't restart outlook after I created the
subfolder and enabled as email address book.). Do I disable 1, restart
outlook, enable the same one, restart outlook and repeat for the other 9?

Re: Your second comment - So if the address started out in the contacts
folder but was moved to a subfolder it should now see that it is in a
different folder?

> Make sure you restart Outlook after you enable a subfolder as an email
> address book. It will be searched, but only if a match is not found in a
[quoted text clipped - 9 lines]
> > an
> > email address book" clicked and it does. What am I doing wrong?

Reply to this Message

Russ Valentine [MVP-Outlook] - 18 Jul 2006 20:52 GMT

Your Outlook Address Book Service may be corrupt. If restarting Outlook
doesn't allow the subfolders to be searched, then reset the Outlook Address
Book by removing it from your profile, restarting Outlook, adding it back
and re-enabling your folders.

Signature

Russ Valentine
[MVP-Outlook]

> Re: Your first comment - I have 10 subfolders. All of them have been
> enabled
[quoted text clipped - 21 lines]
>> > an
>> > email address book" clicked and it does. What am I doing wrong?

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