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MS Office Forum / Outlook / Contacts / July 2006Cannot Import Contact List
I have two problems that appear to be related. First, when I click on the address icon in Outlook 2003 I get an error message that the Address List could not be displayed and the Contacts folder cannot be opened because it has been moved, deleted, or I don't have permissions. If I click on the Contact tab, however, I do go to the (empty) Contacts folder (it is empty because I haven't put anything in it yet, which leads to the real problem). Second, when I try to import a Contacts list (from the Contacts list of another computer) I get all the way to the 'import location' window of the wizard and it doesn't give me a choice for where to import to...no browse, etc. The 'next' button is also grayed out. Effectively, it stops there and won't allow the import to continue. Any ideas on what could be the cause? I had imported my mail messages from a backed up Outlook file previously (successfully) and wonder if that did something to the Contacts list?? Thanks. 1. Configure your Outlook Address Book correctly. http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 2. State what you mean by a "Contact list." That could be anything. Clarify what format it is in.  SignatureRuss Valentine [MVP-Outlook] >I have two problems that appear to be related. First, when I click on the > address icon in Outlook 2003 I get an error message that the Address List [quoted text clipped - 13 lines] > (successfully) and wonder if that did something to the Contacts list?? > Thanks. Russ, thanks for the information. I appear to be configured correctly, however, when I checked the configuration there were two folders, "Contacts" and "Contacts in Personal Folders" -- both of which looked like they were configured and named "Contacts." Maybe that is part of the problem? When I say "Contact List" I'm simply using the language I see in Outlook. On the left sidebar of Outlook (at the bottom) I have four selections - Mail/Calendar/Contacts/Notes - that is the Contacts that I'm referring to. I don't understand the difference I guess between Contacts and an Address Book. Seems to me they should be one in the same. Regarding format...I'm trying to import a CSV file. I don't think that will be a problem if I can get past the current issue that Outlook seems to be having with the Contacts folders that are present...even though they are empty. Whatever help you can provide will be much appreciated. Thanks, Russ. > 1. Configure your Outlook Address Book correctly. > http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 [quoted text clipped - 18 lines] > > (successfully) and wonder if that did something to the Contacts list?? > > Thanks. Why do you have more than one reference to a Contacts Folder in the Outlook Address Book? Do you have more than one Contacts Folder in your profile? If not, remove the invalid reference. SignatureRuss Valentine [MVP-Outlook] > Russ, thanks for the information. I appear to be configured correctly, > however, when I checked the configuration there were two folders, [quoted text clipped - 49 lines] >> > (successfully) and wonder if that did something to the Contacts list?? >> > Thanks. No idea . The only thing I can think of is that when I restored my e-mail messages it also restored or added an empty Contacts folder?I don't know how to check what I have in my "profile" -- if you can tell me how to check I can let you know . Also, if I need to remove the reference please let me know how I can do that as well . Thanks, Russ. > Why do you have more than one reference to a Contacts Folder in the Outlook > Address Book? Do you have more than one Contacts Folder in your profile? If [quoted text clipped - 52 lines] > >> > (successfully) and wonder if that did something to the Contacts list?? > >> > Thanks. Use Folder list view. If you do not have more than one Contacts Folder in your profile, then remove the invalid reference to one here: Tools > E-mail accounts > View or change existing directories or address books > Outlook Address Book > Change. SignatureRuss Valentine [MVP-Outlook] > No idea . The only thing I can think of is that when I restored my e-mail > messages it also restored or added an empty Contacts folder?I don't know [quoted text clipped - 74 lines] >> >> > list?? >> >> > Thanks. The good news is that I was able to import the list and when I click on the address book icon I can see the Contact list. The bad news is that it seems every folder is duplicated (every mail folder, contacts, calendar, etc.) Not sure how that happened (it happened before all of this) nor how to resolve it. It won't allow me to simply delete folders. Any ideas? > Use Folder list view. If you do not have more than one Contacts Folder in > your profile, then remove the invalid reference to one here: [quoted text clipped - 79 lines] > >> >> > list?? > >> >> > Thanks. Then you didn't import a CSV file did you? State what you actually did. SignatureRuss Valentine [MVP-Outlook] > The good news is that I was able to import the list and when I click on > the [quoted text clipped - 107 lines] >> >> >> > list?? >> >> >> > Thanks. Yes, I did import the CSV file. That's how I got the addresses into the Contacts list. As I said, that part seems to have worked. The problem at this point is that each folder in Outlook now appears twice (the contents of the folder is not duplicated, just the designation of the folder). It's not a huge problem I guess but it shouldn't be doing that. This particular problem appears to be Outlook-wide, not just the Contacts. Seems there should be an easy fix for it but I can't figure it out. > Then you didn't import a CSV file did you? > State what you actually did. [quoted text clipped - 109 lines] > >> >> >> > list?? > >> >> >> > Thanks. We cannot tell what you did wrong without knowing the precise steps you used. Apparently, you did not set the correct destination for the import. SignatureRuss Valentine [MVP-Outlook] > Yes, I did import the CSV file. That's how I got the addresses into the > Contacts list. As I said, that part seems to have worked. The problem at [quoted text clipped - 139 lines] >> >> >> >> > list?? >> >> >> >> > Thanks. I did set the right destination. I'm confused by the short answers. Perhaps you anticipate a higer level of Outlook expertise than I possess? I simply followed the import wizard and as I said it worked...the addresses are all there. The issue that remains existed before all of this and it applies to all Outlook folders -- which as I said are duplicated (the entire personal folders are duplicated except when I go to folder view, then there is only one copy of each folder.) I wish I new the microsoft terminology to make this more clear. Maybe I should enter another question separate from this thread? Let me know if you think that might work. I'm sure there is a simple fix for this but I'm not enough of an Outlook expert to know the answer. As I said, this current problem is, I believe, only tangentially related to the initial problem. > We cannot tell what you did wrong without knowing the precise steps you > used. Apparently, you did not set the correct destination for the import. [quoted text clipped - 141 lines] > >> >> >> >> > list?? > >> >> >> >> > Thanks. So now you're telling me that your problem is that you have an entirely duplicated set of Personal Folders and that that existed even before you did the import? The problem is not short answers. It is unclear, inaccurate questions. You have a corrupt Outlook profile most likely from migrating Outlook data incorrectly at an earlier time Create a new Outlook profile from scratch. Make sure you know the name and location of the Outlook data file you are using now so you can set the new profile to use it. SignatureRuss Valentine [MVP-Outlook] >I did set the right destination. I'm confused by the short answers. >Perhaps [quoted text clipped - 184 lines] >> >> >> >> >> > list?? >> >> >> >> >> > Thanks. Russ, one other thing. I notice that my mail folders are all represented twice on the sidebar when I am looking at my email. The personal folders are all listed...and then they start over at the bottom of the sidebar. The exact same thing is in each. Again, it might go back to when I restored the email messages as it appears everything got duplicated somehow. I wish I could give more details but I don't know how Outlook is built. > Why do you have more than one reference to a Contacts Folder in the Outlook > Address Book? Do you have more than one Contacts Folder in your profile? If [quoted text clipped - 52 lines] > >> > (successfully) and wonder if that did something to the Contacts list?? > >> > Thanks. |
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