My Contacts says Unable to display folder.Anyone know this issue?

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Eli - 25 Jul 2006 16:55 GMT

A call for help. My 'contacts' folder doesn't respond. (Says "Unable to
display folder") Also, folders are out of whack. My calendar is located at
the Contacts icon. Notes is located at the Tasks icon. Outlook Today is at
the Deleted Items icon.

If anyone can advise, would save me enormous frustration.

Thanks.

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Russ Valentine [MVP-Outlook] - 25 Jul 2006 22:18 GMT

List the steps you used to create this fiasco.
It is not a known issue, and this should be a good story.
Don't forget to include your Outlook version and information store in your
tale.

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Russ Valentine
[MVP-Outlook]

>A call for help. My 'contacts' folder doesn't respond. (Says "Unable to
> display folder") Also, folders are out of whack. My calendar is located at
[quoted text clipped - 4 lines]
>
> Thanks.

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Eli - 26 Jul 2006 15:33 GMT

No steps. First time I've opened the program on my PC. (Been using Outlook at
the office for years.)
Outlook 2002
Let me know if you think of a possible solution.

> List the steps you used to create this fiasco.
> It is not a known issue, and this should be a good story.
[quoted text clipped - 8 lines]
> >
> > Thanks.

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Brian Tillman - 26 Jul 2006 21:36 GMT

> No steps. First time I've opened the program on my PC.

You need to set up a mail profile before opening Outlook for the first time.
Control Panel>Mail.

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Brian Tillman

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Russ Valentine [MVP-Outlook] - 26 Jul 2006 22:06 GMT

No steps? Not likely.
Post the steps you used to configure the new installation. Outlook doesn't
do that. You do.

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Russ Valentine
[MVP-Outlook]

> No steps. First time I've opened the program on my PC. (Been using Outlook
> at
[quoted text clipped - 17 lines]
>> >
>> > Thanks.

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Brian Tillman - 25 Jul 2006 23:05 GMT

> A call for help. My 'contacts' folder doesn't respond. (Says "Unable
> to display folder") Also, folders are out of whack. My calendar is
> located at the Contacts icon. Notes is located at the Tasks icon.
> Outlook Today is at the Deleted Items icon.
>
> If anyone can advise, would save me enormous frustration.

Try starting Outlook once with the /resetfolders and /resetfoldernames
command line switches.

Signature

Brian Tillman

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Eli - 26 Jul 2006 15:29 GMT

Thanks for your suggestion. And excuse my ignorance - but how do I go about
starting Outlook with the /resetfolders and /resetfoldernames command line
switches.

Can this be easily explained or is it a complicated procedure?

> > A call for help. My 'contacts' folder doesn't respond. (Says "Unable
> > to display folder") Also, folders are out of whack. My calendar is
[quoted text clipped - 5 lines]
> Try starting Outlook once with the /resetfolders and /resetfoldernames
> command line switches.

Reply to this Message

Brian Tillman - 26 Jul 2006 21:36 GMT

> Thanks for your suggestion. And excuse my ignorance - but how do I go
> about starting Outlook with the /resetfolders and /resetfoldernames
> command line switches.
>
> Can this be easily explained or is it a complicated procedure?

Try a new mail profile first.

Signature

Brian Tillman

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