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MS Office Forum / Outlook / Contacts / August 2006Baffling Contact Behavior
We have two Administrative Assistants who share each other's contact lists. For some reason, one user reported her contacts had gone missing, but when we looked closer, they were still there, but the display had changed from last name/first name to email address. This appears to happen only when they send an email using that contact. I have looked all over for documentation on how to fix this and have submitted to various groups, but to no avail. Does anyone have any idea how I can get this behavior to stop? What display where?  SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > We have two Administrative Assistants who share each other's contact lists. > For some reason, one user reported her contacts had gone missing, but when we [quoted text clipped - 3 lines] > to fix this and have submitted to various groups, but to no avail. Does > anyone have any idea how I can get this behavior to stop? When they click on their contacts list in Outlook (2000) the display of the items which have been used to email have changed from last name first name to email address. > What display where? > [quoted text clipped - 5 lines] > > to fix this and have submitted to various groups, but to no avail. Does > > anyone have any idea how I can get this behavior to stop? Please be precise. By "contacts list," do you mean the Contacts folder in the main Outlook window or a list in the address book? If the former, what view are you displaying? If the latter, what email mode -- Corporate/Workgroup or INternet Mail Only? Check Help | About. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > When they click on their contacts list in Outlook (2000) the display of the > items which have been used to email have changed from last name first name to [quoted text clipped - 9 lines] >> > to fix this and have submitted to various groups, but to no avail. Does >> > anyone have any idea how I can get this behavior to stop? The main contacts folder in the folder view list of their Outlook 2000 client. The view is Address Cards. The email mode is Corporate/Workgroup (using Exchange 5.5 on the back end). > Please be precise. By "contacts list," do you mean the Contacts folder in the main Outlook window or a list in the address book? If the former, what view are you displaying? If the latter, what email mode -- Corporate/Workgroup or INternet Mail Only? Check Help | About. > [quoted text clipped - 11 lines] > >> > to fix this and have submitted to various groups, but to no avail. Does > >> > anyone have any idea how I can get this behavior to stop? The default for the Address Cards view is to show the File As field as the first line of each contact entry. Maybe she change that default, in which case resetting the view should restore the earlier behavior. Or maybe she's entering the email address as the File As text. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > The main contacts folder in the folder view list of their Outlook 2000 > client. The view is Address Cards. The email mode is Corporate/Workgroup [quoted text clipped - 11 lines] >> >> > to fix this and have submitted to various groups, but to no avail. Does >> >> > anyone have any idea how I can get this behavior to stop? Okay, so I checked the default view of the Address Cards and the File As field is Last Name, First Name not only on her computer but also on all other computer users who share her contacts list. Any other thoughts? > The default for the Address Cards view is to show the File As field as the first line of each contact entry. Maybe she change that default, in which case resetting the view should restore the earlier behavior. Or maybe she's entering the email address as the File As text. > [quoted text clipped - 13 lines] > >> >> > to fix this and have submitted to various groups, but to no avail. Does > >> >> > anyone have any idea how I can get this behavior to stop? Open one of the contacts and see what's listed in its File As field. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Okay, so I checked the default view of the Address Cards and the File As > field is Last Name, First Name not only on her computer but also on all other > computer users who share her contacts list. Any other thoughts? > >> The default for the Address Cards view is to show the File As field as the first line of each contact entry. Maybe she change that default, in which case resetting the view should restore the earlier behavior. Or maybe she's entering the email address as the File As text. >> > The main contacts folder in the folder view list of their Outlook 2000 >> > client. The view is Address Cards. The email mode is Corporate/Workgroup [quoted text clipped - 11 lines] >> >> >> > to fix this and have submitted to various groups, but to no avail. Does >> >> >> > anyone have any idea how I can get this behavior to stop? Last Name, First Name > Okay, so I checked the default view of the Address Cards and the File As > field is Last Name, First Name not only on her computer but also on all other [quoted text clipped - 17 lines] > > >> >> > to fix this and have submitted to various groups, but to no avail. Does > > >> >> > anyone have any idea how I can get this behavior to stop? |
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