Can't send a message using group contact.

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Dee Dee - 16 Aug 2006 15:53 GMT

I have 2 PCs with the same outlook. The first one recognized the group and
the other one doesn't. I re-created the group on the new one, but whenever I
send a email using the group it doesn't recognize it. "Microsoft office does
not recognize 'New Group' "

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Dee Dee - 16 Aug 2006 17:11 GMT

I resolved this on my own.
Tools --> email accounts --> Add a new directory or address book -->
Additional Address books --> Select Personal address book.

Just to clarify what I stated. I have 2 PCs with 2 separate MS office
versions loaded, but I use the same email server.

> I have 2 PCs with the same outlook. The first one recognized the group and
> the other one doesn't. I re-created the group on the new one, but whenever I
> send a email using the group it doesn't recognize it. "Microsoft office does
> not recognize 'New Group' "

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Brian Tillman - 16 Aug 2006 21:43 GMT

> I resolved this on my own.
> Tools --> email accounts --> Add a new directory or address book -->
> Additional Address books --> Select Personal address book.

The Personal Address Book is long obsolete and you should not be using it.
Keep your contacts and distribution lists in the Contacts folder.

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Brian Tillman

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Dee Dee - 17 Aug 2006 21:11 GMT

> > I resolved this on my own.
> > Tools --> email accounts --> Add a new directory or address book -->
> > Additional Address books --> Select Personal address book.
>
> The Personal Address Book is long obsolete and you should not be using it.
> Keep your contacts and distribution lists in the Contacts folder.

They were in the contact folder, yet they were not recognized until I turned
on the Select Personal Address book. I'm using the latest version of
Outlook, so I'm not sure where you're coming from.
Thanks, Dee Dee

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Brian Tillman - 18 Aug 2006 15:48 GMT

> They were in the contact folder, yet they were not recognized until I
> turned on the Select Personal Address book. I'm using the latest
> version of Outlook, so I'm not sure where you're coming from.

Did you have the Outlook Address Book service installed in the profile?

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Brian Tillman

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Dee Dee - 21 Aug 2006 18:41 GMT

> > They were in the contact folder, yet they were not recognized until I
> > turned on the Select Personal Address book. I'm using the latest
> > version of Outlook, so I'm not sure where you're coming from.
>
> Did you have the Outlook Address Book service installed in the profile?

Hi Brian,

I don't think so. Maybe that's why I had to turn it on. Thanks for the help.

Dee Dee

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Brian Tillman - 21 Aug 2006 21:02 GMT

> I don't think so. Maybe that's why I had to turn it on. Thanks for
> the help.

Instead of using the Personal Address Book, install the Outlook Address Book
service in your mail profile and use your Contacts folder.

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Brian Tillman

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Joan - 10 Sep 2006 06:31 GMT

I am having the same trouble as Dee Dee - how do I go about installing the
Outlook Address Book service in my mail profile?!!

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jmpblue

> > I don't think so. Maybe that's why I had to turn it on. Thanks for
> > the help.
>
> Instead of using the Personal Address Book, install the Outlook Address Book
> service in your mail profile and use your Contacts folder.

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Russ Valentine [MVP-Outlook] - 10 Sep 2006 12:00 GMT

That would depend on your version, which you should always mention.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

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Russ Valentine
[MVP-Outlook]

>I am having the same trouble as Dee Dee - how do I go about installing the
> Outlook Address Book service in my mail profile?!!
[quoted text clipped - 5 lines]
>> Book
>> service in your mail profile and use your Contacts folder.

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