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MS Office Forum / Outlook / Contacts / September 2006Email2 not updating properly with distribution lists
I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2. I have many contacts with 2 email addresses. I also have distribution lists that can include either email address. The problem I have is that if I update Email2 for one of my contacts and then try to update the distribution list, the DisplayAs email will change, but the actual email address won't. Even if the Email2 email address looks correct in the contact's file, the email address in the distribution list will not update. I've tried: - Deleting the contact from the distribution list, and then reinserting them after updating the contact's file. - Clicking the UpdateNow button in the distribution list. The only way to get the Email2 email address to show up correctly is to remove the contact from the distribution list, delete the contact's file, recreate the contact's file and then reinsert them into the distribution list. It's very annoying to have to do this, because then I also have to re-enter ALL of their info. Any help with this would greatly appreciated! thanks, Michelle The Update Now button is only for show. It has never worked as intended. I consider this a permanent bug that Microsoft has no intention of addressing. Most of us abandoned DL's long ago for behavior such as this.  SignatureRuss Valentine [MVP-Outlook] >I am running Outlook 2002 SP3 on Windows XP Professional 2002 SP2. > [quoted text clipped - 22 lines] > thanks, > Michelle If you've abandoned DL, then what do you do for large lists that you need to send an email to? I have a list that I send an email to once a week. The list is large, and I don't want to have to go down through all of my contacts everytime I send the email. Are you telling me my problem is hopeless? > The Update Now button is only for show. It has never worked as intended. I > consider this a permanent bug that Microsoft has no intention of addressing. [quoted text clipped - 25 lines] > > thanks, > > Michelle Of course not. You just need to use one of Outlook's preferred methods for grouping Contacts: Categories or separate Contact Subfolders: http://www.slipstick.com/contacts/oloabcat.htm SignatureRuss Valentine [MVP-Outlook] > If you've abandoned DL, then what do you do for large lists that you need > to [quoted text clipped - 39 lines] >> > thanks, >> > Michelle I followed your link, but it didn't help. My contacts are set up for married couples. The primary Email belongs to the husband, Email2 belongs to the wife. There are cases where only one of them will be on a particular distribution list. I don't see how the link you posted addresses my problem. > Of course not. You just need to use one of Outlook's preferred methods for > grouping Contacts: Categories or separate Contact Subfolders: [quoted text clipped - 43 lines] > >> > thanks, > >> > Michelle How nice of you finally to clarify your problem. Try doing so at the beginning next time. It would save us both some time. SignatureRuss Valentine [MVP-Outlook] >I followed your link, but it didn't help. My contacts are set up for >married [quoted text clipped - 60 lines] >> >> > thanks, >> >> > Michelle I did tell you the problem in the beginning. Now I'm telling you why you're original solution won't work for my circumstances. I need DLs that can have hand selected email addresses, so that I can split a contact. Why the need to be so rude? > How nice of you finally to clarify your problem. > Try doing so at the beginning next time. It would save us both some time. [quoted text clipped - 62 lines] > >> >> > thanks, > >> >> > Michelle DL's already split email addresses by default, just as the Outlook Address Book does. That is not the problem you posed in your original post. Repeating: DL's will not update. You must update them manually. SignatureRuss Valentine [MVP-Outlook] >I did tell you the problem in the beginning. Now I'm telling you why >you're [quoted text clipped - 77 lines] >> >> >> > thanks, >> >> >> > Michelle > If you've abandoned DL, then what do you do for large lists that you > need to send an email to? I have a list that I send an email to once > a week. The list is large, and I don't want to have to go down > through all of my contacts everytime I send the email. Are you > telling me my problem is hopeless? Most of us use multiple Contacts folders or we assign categories to the contacts. You can send a message to a category. SignatureBrian Tillman How do you send an email to a category? I've looked and I can't figure it out. I do have categories assigned already. How can I use this to get around the fact that I don't always want both of a contact's email addresses included in the distribution? (One email address belongs to the husband, one belongs to the wife. I keep them in the same contact file, because I use the Contacts folder to create a printable directory for our church. It works best to have a family listed as one contact.) > > If you've abandoned DL, then what do you do for large lists that you > > need to send an email to? I have a list that I send an email to once [quoted text clipped - 4 lines] > Most of us use multiple Contacts folders or we assign categories to the > contacts. You can send a message to a category. > How do you send an email to a category? I've looked and I can't > figure it out. I do have categories assigned already. Display your contacts By Category, select the category, then click Actions>New Mesage to Contact. > How can I use this to get around the fact that I don't always want > both of a contact's email addresses included in the distribution? > (One email address belongs to the husband, one belongs to the wife. I > keep them in the same contact file, because I use the Contacts folder > to create a printable directory for our church. It works best to have > a family listed as one contact.) Two contacts, one for each address, specifying the family name as the company is, perhaps, one way. It would be my opinion that using the various mail adresses in a contact record is not how they were designed to be used. SignatureBrian Tillman What about the fact that when I delete the email address from the DL and then reinsert it, it still comes up with the old email address...even if the contact's file shows the updated email address? Why does it do this? > The Update Now button is only for show. It has never worked as intended. I > consider this a permanent bug that Microsoft has no intention of addressing. [quoted text clipped - 25 lines] > > thanks, > > Michelle I don't understand your question. I already told you DL's don't update. What else did you want me to say? SignatureRuss Valentine [MVP-Outlook] > What about the fact that when I delete the email address from the DL and > then [quoted text clipped - 37 lines] >> > thanks, >> > Michelle I'm not talking about simply hitting the Update Now button. I'm talking about completely removing the entry from the DL, then changing the email address in the person's contact file, then going back to the DL and adding the person back in. Even though the contact file now shows the correct address, the DL still pulls in the old email address that I deleted from the person's contact file. Where is it getting the old address from...it's not even in the contact info anymore? > I don't understand your question. I already told you DL's don't update. What > else did you want me to say? [quoted text clipped - 39 lines] > >> > thanks, > >> > Michelle Known issue. Read my lips: DL's do not work outside of an Exchange environment. Never have. Apparently never will. Don't know how to make it more clear to you. SignatureRuss Valentine [MVP-Outlook] > I'm not talking about simply hitting the Update Now button. I'm talking > about completely removing the entry from the DL, then changing the email [quoted text clipped - 58 lines] >> >> > thanks, >> >> > Michelle |
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