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MS Office Forum / Outlook / Contacts / September 2006

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Outlook Contacts stopped syncing - HELP!!!

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Nick Krill - 29 Sep 2006 00:28 GMT
I moved some old contacts from an archive folder into Contacts and now my
Palm One hotsync log produces the following:

Outlook Contacts
OLERR:11-000A
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Contacts synchronization failed

All other Outlook functions, tasks, journal, calendar, etc. sync just fine
with no errors. I've unloaded and reloaded both Office Pro and Palm One
several times to no avail. The Outlook contacts file appears to be fine, just
no longer syncing with my Tungsten T5

Any help would be greatly appreciated

Nick
Russ Valentine [MVP-Outlook] - 30 Sep 2006 13:43 GMT
Not an Outlook issue. Contact Palm.
Signature

Russ Valentine
[MVP-Outlook]

>I moved some old contacts from an archive folder into Contacts and now my
> Palm One hotsync log produces the following:
[quoted text clipped - 16 lines]
>
> Nick
Nick Krill - 30 Sep 2006 14:54 GMT
Russ – Just FYI – Microsoft Tech Support finally solved the problem for me.
Something in the Contacts file got corrupted, they had me export everything
in my Personal Folder to a backup.pst file, create a new user profile, and
import all the data from the backup file. Hotsync works fine now.

> Not an Outlook issue. Contact Palm.
> >I moved some old contacts from an archive folder into Contacts and now my
[quoted text clipped - 17 lines]
> >
> > Nick
Russ Valentine [MVP-Outlook] - 30 Sep 2006 15:04 GMT
Shame on them. When you create a new PST file and want to transfer data
reliably, you copy from the old to the new, not import.

Signature

Russ Valentine
[MVP-Outlook]

> Russ - Just FYI - Microsoft Tech Support finally solved the problem for
> me.
[quoted text clipped - 27 lines]
>> >
>> > Nick
Nick Krill - 30 Sep 2006 14:59 GMT
Microsoft Tech Support finally solved the problem for me. Something in the
Contacts file got corrupted, they had me export everything in my Personal
Folder to a backup.pst file, create a new user profile, and import all the
data from the backup file. Hotsync works fine now.

> I moved some old contacts from an archive folder into Contacts and now my
> Palm One hotsync log produces the following:
[quoted text clipped - 15 lines]
>
> Nick

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