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MS Office Forum / Outlook / Contacts / October 2006how to I restore names & addresses backed up on a hard drive
I did an entire computer back up on an external hard drive using Norton Ghost, then low and behold the computer basically crashed three weeks later. I have no clue how to retrieve the contacts from the back up. I've found a few files, i.e..archive, outlook and outlook 1 which are office data files, then I also have a file called extend.dat - no clue what that is. I've tried to import these files but Outlook tells me that they are not .pst files (I've even tried adding an extension .pst) Any help would be greatly appreciated. Never import a .pst file into Outlook unless you want lost and corrupt data. Look for a file with a .pst extension (you cannot rename something else to .pst and expect your data to magically appear) using windows search and enable searching hidden files/folders. Once found, copy the file to your hard drive but do NOT overwrite your current .pst file. Place it in My Documents to ensure it gets backed up. Then, open Outlook and use File->Open->Outlook Data File. Browse to your saved .pst file in My Documents and open it.  SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Darla asked: | I did an entire computer back up on an external hard drive using | Norton Ghost, then low and behold the computer basically crashed [quoted text clipped - 4 lines] | but Outlook tells me that they are not .pst files (I've even tried | adding an extension .pst) Any help would be greatly appreciated. Milly, I seem to be having the same problem as the other person. My computer person backup my files, then did a restore. I went to the cd where the files were backed up, did a search for .pst files and found one. I dragged it to my C;drive, under my documents. Opened up outlook, then file-open- outlook date file. Browsed to my doucments on the c drive, and when I click on the outlook file I transferred it states it is not a data file. Any idea what I am doing wrong, or how I can get the contacts onto the newly installed outlook. Thanks Bob Speed > Never import a .pst file into Outlook unless you want lost and corrupt data. > [quoted text clipped - 8 lines] > | but Outlook tells me that they are not .pst files (I've even tried > | adding an extension .pst) Any help would be greatly appreciated. Milly, I did what you suggested, I was able to retrieve all of my previously sent & inbox items, but I cannot find my contact list to save my soul. I've opened all three of the files that were available...any ideas, am I looking in the wrong place in Outloor? > Milly, > I seem to be having the same problem as the other person. [quoted text clipped - 21 lines] > > | but Outlook tells me that they are not .pst files (I've even tried > > | adding an extension .pst) Any help would be greatly appreciated. > Milly, I did what you suggested, I was able to retrieve all of my > previously sent & inbox items, but I cannot find my contact list to > save my soul. I've opened all three of the files that were > available...any ideas, am I looking in the wrong place in Outloor? Contacts are in the same file as all your other Outlook data. If you opened that PST and all your mail data was there, then so too was your Contacts data. SignatureBrian Tillman That's fabulous, unfortunately I don't know how to find them...any direction given would be greatly appreciated. > > Milly, I did what you suggested, I was able to retrieve all of my > > previously sent & inbox items, but I cannot find my contact list to [quoted text clipped - 4 lines] > that PST and all your mail data was there, then so too was your Contacts > data. Thank you for your insight, unfortunately I can't find them...can you tell me where to look?? > > Milly, I did what you suggested, I was able to retrieve all of my > > previously sent & inbox items, but I cannot find my contact list to [quoted text clipped - 4 lines] > that PST and all your mail data was there, then so too was your Contacts > data. > Thank you for your insight, unfortunately I can't find them...can you > tell me where to look?? View your folder list. You should see the Contacts folder there, along with Calendar, Inbox, Outbox, Tasks, Sent Items, and all the other default Outlook folders. SignatureBrian Tillman You forgot to remove this file's read only attribute that it acquired from being on a CD. SignatureRuss Valentine [MVP-Outlook] > Milly, > I seem to be having the same problem as the other person. [quoted text clipped - 30 lines] >> | but Outlook tells me that they are not .pst files (I've even tried >> | adding an extension .pst) Any help would be greatly appreciated. Russ, When I click on the box that has read only, to unclick it, I get the message that states "access is denied" Any other suggestions? Bob Speed > You forgot to remove this file's read only attribute that it acquired from > being on a CD. [quoted text clipped - 32 lines] > >> | but Outlook tells me that they are not .pst files (I've even tried > >> | adding an extension .pst) Any help would be greatly appreciated. List your OS, permission settings, and actual steps used. This doesn't sound like an Outlook issue. Do you have ownership of this file? SignatureRuss Valentine [MVP-Outlook] > Russ, > When I click on the box that has read only, to unclick it, I get the [quoted text clipped - 49 lines] >> >> | but Outlook tells me that they are not .pst files (I've even tried >> >> | adding an extension .pst) Any help would be greatly appreciated. Russ, Windows XP home edition, both parties on the computer on administrators. I cannot give you all the details as I was out of town, but our copmuter service back-up all our files before they did a windows restore on the computer. Once the computer was returned I loaded Outlook onto the computer. Then I did a search on the CD ( data saved) and came up with the .pst file. I tried to copy on the C: drive under on of the users "my documents". It would not work so you suggested to uncheck to read only file. It will not allow me to do this as "access is denied" Thanks Bob > List your OS, permission settings, and actual steps used. This doesn't sound > like an Outlook issue. Do you have ownership of this file? [quoted text clipped - 51 lines] > >> >> | but Outlook tells me that they are not .pst files (I've even tried > >> >> | adding an extension .pst) Any help would be greatly appreciated. > Then I did a search on the CD ( data > saved) and came up with the .pst file. I tried to copy on the C: > drive under on of the users "my documents". It would not work Exactly how did it not work? Do you mean you couldn't drag the PST from the disk in Windows Explorer and drop it into My Documents? That's highly unusual. > so you > suggested to uncheck to read only file. It will not allow me to do > this as "access is denied" Russ meant to copy it to the hard drive first, then remove the read-only attribute from the hard drive copy. You cannot remove the read-only attribute from a file remaining on the CD. SignatureBrian Tillman Copy it to your hard drive first and THEN uncheck the property of read-only. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, bspeed asked: | Russ, | Windows XP home edition, both parties on the computer on [quoted text clipped - 81 lines] ||||||| not .pst files (I've even tried adding an extension .pst) Any ||||||| help would be greatly appreciated. |
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