Address book icons freezing Outlook 2003

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billp - 11 Nov 2006 10:08 GMT

I am using Outlook 2003 in a notebook only a few weeks old. Suddenly I have
found that any attempt to click on any of the address book icons in a new
message instantly freezes the screen. Disabling F-Secure temporarily makes
no difference. I can get into the address book (contacts) from the toolbar
on the main Outlook screen and copy addresses over from there, but this is
laborious.

I have recently downloaded IE7 and the latest Firefox; whether or not that
is relevant I don't know.

Any solutions or suggestions?

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Russ Valentine [MVP-Outlook] - 11 Nov 2006 11:23 GMT

This is a very common problem which Microsoft claims they cannot reproduce
and therefore cannot solve. Anecdotal reports claim the following may help:
1. Look for and correct a corrupt address in the Contacts displayed in the
Outlook Address Book (especially if the freeze at the same place when
scrolling).
2. Remove then re-add the Outlook Address Book Service or, better yet,
create a new Outlook profile.
3. Update your video drivers.

Most people seem to find no solution.

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Russ Valentine
[MVP-Outlook]

>I am using Outlook 2003 in a notebook only a few weeks old. Suddenly I
>have
[quoted text clipped - 10 lines]
>
> Any solutions or suggestions?

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