Lost Contacts when switching setup

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Lynne - 13 Nov 2006 22:33 GMT

Hi- My laptop had originally belonged to my husband, and had his contacts in
Outlook (along with messages, task list, etc), originally set up to work with
MS Exchange. I decided to try to reconfigure Outlook (2000 SP-3) to work
with my webmail. Under 'Mail services' I clicked 'prompt for a profile to be
used' and then 'reconfigure mail support'. All of the info from my husband's
account disappeared. I can only find one .pst for him, and it only seems to
contain an old task list- nothing else. I don't find a .pab for him at all.
I assumed that all of the mailbox info was saved on the hard-drive somewhere,
since it was appearing in Outlook. Any suggestions about how I can go about
restoring this info? Thanks.

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Russ Valentine [MVP-Outlook] - 14 Nov 2006 11:50 GMT

Incorrect assumption. That information resides on his Exchange Server,
nowhere else.

Signature

Russ Valentine
[MVP-Outlook]

> Hi- My laptop had originally belonged to my husband, and had his contacts
> in
[quoted text clipped - 14 lines]
> about
> restoring this info? Thanks.

Reply to this Message

Lynne - 14 Nov 2006 17:36 GMT

How was it appearing on the laptop if it only resided on the exchange server?
W
ouldn't it have to be saved somewhere to continue to appear, even months
after he had stopped using it for work, and therefore connecting to the
exchange server?

Thanks, Lynne

> Incorrect assumption. That information resides on his Exchange Server,
> nowhere else.
[quoted text clipped - 16 lines]
> > about
> > restoring this info? Thanks.

Reply to this Message

Russ Valentine [MVP-Outlook] - 14 Nov 2006 22:02 GMT

You have provided no real information. If your claim is that you "lost" this
information only after you reconfigured the profile to use HTTP mail instead
of Exchange, then one must assume that the original profile remained
connected to Exchange. You "lost" it by creating a profile without an
Exchange connection. If instead you meant something else, clarify what you
mean.
Data from Exchange mailboxes does not reside locally unless someone has
deliberately exported it to a local data file, which most companies frown
upon.

Signature

Russ Valentine
[MVP-Outlook]

> How was it appearing on the laptop if it only resided on the exchange
> server?
[quoted text clipped - 30 lines]
>> > about
>> > restoring this info? Thanks.

Reply to this Message

Lynne - 15 Nov 2006 03:10 GMT

Well, I am trying to provide all the info I have. It's correct, I lost the
info when I reconfigured the profile without an exchange connection.
However, my husbands email including contacts were set to synch with exchange
so he could work offline. Since it was synched, and all of the info was
available offline (for months after the last time it synched to Exchange), it
still makes sense that it should be saved somewhere. But where and in what
format?

Thanks, Lynne

> You have provided no real information. If your claim is that you "lost" this
> information only after you reconfigured the profile to use HTTP mail instead
[quoted text clipped - 39 lines]
> >> > about
> >> > restoring this info? Thanks.

Reply to this Message

Russ Valentine [MVP-Outlook] - 15 Nov 2006 10:17 GMT

It is saved in an OST file which you cannot access unless you are using the
profile that includes his Exchange transport.

Signature

Russ Valentine
[MVP-Outlook]

> Well, I am trying to provide all the info I have. It's correct, I lost
> the
[quoted text clipped - 60 lines]
>> >> > about
>> >> > restoring this info? Thanks.

Reply to this Message