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MS Office Forum / Outlook / Contacts / November 2006

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Duplicate 'Contacts' folder in Address Book

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Steve P - 14 Nov 2006 21:16 GMT
Hello.

Here's the details:  User is running Outlook 2002.  When she brings up her
Address Book, there are two 'Contacts' folder which show.  However, they both
contain contact items, and the lists are separate and disjoint.  One of them
is tied to the Contacts folder under the user's PST.  The other seems to be a
remnant from an earlier version of Outlook.  I know the user upgraded from
Outlook 2000/CW to Outlook 2002.

If I look at the properties of one of the Contacts which correspond to the
Contacts folder under the PST, when I select the 'Fields' tab, I can see it's
an Outlook version 10 contact.  If I look at the same properties for one of
the Contacts which doesn't correspond to any folder under any PST, it's an
Outlook version 9 contact.

My problem is I cannot find a PST source that's populating these contacts.  
It's not a Personal Address Book or a WAB, as far as I can tell.  

My guess is that Outlook imported these Contacts into Outlook 2002 but are
not showing them via the normal GUI methods.  Has anyone seem or heard of
this before?

Thanks
Steve
Steve P - 14 Nov 2006 21:37 GMT
Follow-up:  What I want to do is merge all the contacts into one Contact
folder,.  I was afriad to remove the "Outlook Address Book" from the
Directories and re-add it because I don't know where Outlook is storing thos
remnant contacts, and I can't save them.

Steve

> Hello.
>
[quoted text clipped - 20 lines]
> Thanks
> Steve
Russ Valentine [MVP-Outlook] - 14 Nov 2006 22:07 GMT
Are we to assume that a single PST file is the only data source in this
profile? Have you examined your folder hierarchy in Folder List view to see
how many Contact Folders actually reside in this profile?
Signature

Russ Valentine
[MVP-Outlook]

> Follow-up:  What I want to do is merge all the contacts into one Contact
> folder,.  I was afriad to remove the "Outlook Address Book" from the
[quoted text clipped - 39 lines]
>> Thanks
>> Steve
Steve P - 15 Nov 2006 12:43 GMT
The user has 3 PST files: the main one, an archive one, and an IMAP one for a
another account.  However, removing the archive and IMAP PSTs do not affect
either contact folder.  Looking under properties for each contact folder,
they both say they're located in 'Contacts'.  I've searched the main PST for
any other folder named contacts and none exist.

S

> Are we to assume that a single PST file is the only data source in this
> profile? Have you examined your folder hierarchy in Folder List view to see
[quoted text clipped - 42 lines]
> >> Thanks
> >> Steve
Brian Tillman - 15 Nov 2006 18:40 GMT
> The user has 3 PST files: the main one, an archive one, and an IMAP
> one for a another account.  However, removing the archive and IMAP
> PSTs do not affect either contact folder.  Looking under properties
> for each contact folder, they both say they're located in 'Contacts'.
> I've searched the main PST for any other folder named contacts and
> none exist.

Well, if each of those Contacts folders in the Address Book interface
contain distinct entries, then their must be more than one Contacts folder
enabled as an address book and since they are both named "Contacts", they
either must each be in a separate PST or one must be a subfolder in the same
PST because you I don't think you can have two identically-named folders at
the same level in one PST.  I suspect one if for the Archive PST.  IMAP
accounts don't have Contacts folders.
Signature

Brian Tillman

Russ Valentine [MVP-Outlook] - 15 Nov 2006 21:36 GMT
If each of these Contact Folders in your address book view actually contain
and display Contacts, then by definition they exist in your profile. It
cannot be otherwise. You're overlooking something.
Signature

Russ Valentine
[MVP-Outlook]

> The user has 3 PST files: the main one, an archive one, and an IMAP one
> for a
[quoted text clipped - 62 lines]
>> >> Thanks
>> >> Steve
 
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