Suggest names option greyed out

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Mike_scoops - 15 Nov 2006 12:49 GMT

Hi, I'm using outlook 2003 on XP SP2 and I had an issue with some software
which was causing it to crash. Outlook started in safemode, and in this mode,
the suggest names option was disabled. I uninstalled the software which was
causing the crash (google desktop) but the suggest names while completing
option is still greyed out. I've checked whether any options are still
diabled and there are none. Can anyone suggest how I can turn the suggest
option back on?

Reply to this Message

Brian Tillman - 15 Nov 2006 18:43 GMT

> Hi, I'm using outlook 2003 on XP SP2 and I had an issue with some
> software which was causing it to crash. Outlook started in safemode,
[quoted text clipped - 3 lines]
> I've checked whether any options are still diabled and there are
> none. Can anyone suggest how I can turn the suggest option back on?

A new mail profile would probably fix it.

Signature

Brian Tillman

Reply to this Message

Mike_scoops - 16 Nov 2006 11:17 GMT

Hi Brian,

I tried that yesterday while waiting for a response. That didn't work. I
then reinstalled the software over the current installation; uninstalled and
reinstalled the software from control panel; used the detect and repair
function. None of these worked. Any more ideas?

> > Hi, I'm using outlook 2003 on XP SP2 and I had an issue with some
> > software which was causing it to crash. Outlook started in safemode,
[quoted text clipped - 5 lines]
>
> A new mail profile would probably fix it.

Reply to this Message

Brian Tillman - 16 Nov 2006 13:13 GMT

> I tried that yesterday while waiting for a response. That didn't
> work. I then reinstalled the software over the current installation;
> uninstalled and reinstalled the software from control panel; used the
> detect and repair function. None of these worked. Any more ideas?

Describe the steps you took to create athe new mail profile.

Signature

Brian Tillman

Reply to this Message

Mike_scoops - 16 Nov 2006 17:23 GMT

control panel-mail-show profiles-add

I entered a profile name, then entered my email details as add a new email
account.

I then selected always use this profile (and originally didn't remove the
existing profiles)

I'm not certain whether Outlook was running when I did this.

After this didn't work I then went though all the other processes described
below.

> > I tried that yesterday while waiting for a response. That didn't
> > work. I then reinstalled the software over the current installation;
> > uninstalled and reinstalled the software from control panel; used the
> > detect and repair function. None of these worked. Any more ideas?
>
> Describe the steps you took to create athe new mail profile.

Reply to this Message

Brian Tillman - 16 Nov 2006 19:48 GMT

> control panel-mail-show profiles-add

Well, I'm stumped. New mail profiles usually fix the type of error you
described in the original post.

Signature

Brian Tillman

Reply to this Message

Russ Valentine [MVP-Outlook] - 16 Nov 2006 21:05 GMT

Try running Detect and Repair first, THEN create a new profile--completely
from scratch with a unique name.

Signature

Russ Valentine
[MVP-Outlook]

>
>> control panel-mail-show profiles-add
>
> Well, I'm stumped. New mail profiles usually fix the type of error you
> described in the original post.

Reply to this Message

Mike_scoops - 16 Nov 2006 22:04 GMT

That didn't work. I'm going to uninstall office, delete all profiles, and
reinstall then create a new profile. I'll let you know if that works, but not
tonight, more to come :-)

> Try running Detect and Repair first, THEN create a new profile--completely
> from scratch with a unique name.
[quoted text clipped - 3 lines]
> > Well, I'm stumped. New mail profiles usually fix the type of error you
> > described in the original post.

Reply to this Message

Mike_scoops - 30 Jan 2007 12:54 GMT

Hi Guys,

An update on this. I didn't get around to uninstalling and reinstalling the
software or profiles, but the problem has corrected itself. This happened
after two potential occasions arose.
One I connected to my company intranet in our central office rather than the
local one, so it could be related to mu company IT policies I guess.

The second situation was that I was having issues loading content in my web
browsers (graphics would not be downloaded) I reset the windows firewall to
the default/original settings.

Both these happened at around the same time, so I'm not sure which it was,
but thanks for your help anyway. Any idea which of these is most likely, I
suspect the IT police rather than the firewall.

Mike

> That didn't work. I'm going to uninstall office, delete all profiles, and
> reinstall then create a new profile. I'll let you know if that works, but not
[quoted text clipped - 7 lines]
> > > Well, I'm stumped. New mail profiles usually fix the type of error you
> > > described in the original post.

Reply to this Message