Unable to see contacts in Outlook 2000

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David Perrin - 15 Nov 2006 15:36 GMT

We are using Outlook 2000, SP3 (9.0.0.8830). One of our personnel is having
a problem where he is not able to see his contacts under the address book.
He can see Contacts as an option to select but when he selects it, no
contacts show.

Other info:

1. If he goes directly into the Contacts Folder, i.e. clicking on the
Contacts Icon in the left view pane under Outlook Shortcuts, all this
contacts appear. He can add/delete/edit without any problems.
2. We have checked the properties of his Contacts | Outlook Address Book
tab, and the Contacts folder is selected to "show this folder as an e-mail
Address book". This is working as the Contacts folder does show up when he
attempts to select the recipient but none of his contacts are displayed.
3. We have addressed this issue as a Profile problem. This did not resolve
the issue.

Any assistance or further troubleshooting tips would be appreciated.

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Brian Tillman - 15 Nov 2006 18:48 GMT

> We are using Outlook 2000, SP3 (9.0.0.8830). One of our personnel is
> having a problem where he is not able to see his contacts under the
[quoted text clipped - 13 lines]
> 3. We have addressed this issue as a Profile problem. This did not
> resolve the issue.

Do those contacts have electronic addresses (i.e., mail addresses or FAX
numbers)?

Signature

Brian Tillman

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Russ Valentine [MVP-Outlook] - 15 Nov 2006 21:41 GMT

Also, state your Outlook version more completely. Specify your mail support
mode.
Specify where the Outlook Data is stored.

Signature

Russ Valentine
[MVP-Outlook]

> We are using Outlook 2000, SP3 (9.0.0.8830). One of our personnel is
> having
[quoted text clipped - 17 lines]
>
> Any assistance or further troubleshooting tips would be appreciated.

Reply to this Message

David Perrin - 16 Nov 2006 02:39 GMT

Brian Tillman - These are email addresses. They are populated from our
Global Address List (GAL). This is an isolated incident as there are no
other personnel having this issue at this time. We have 3000+ users and I
have not heard of another similar incident to date.

Russ Valentine - We are running Exchange 2003 having recently migrated from
Exchange 5.5. I say recently meaning 3-months. The problem occurred late
last week so I do not believe this is related to our migration.

Please let me know if there is any further information you require that
might help us solve this issue.

Thank you for your replies gentlemen. Your expertise and advice will be
appreciated.

Cheers.

> Also, state your Outlook version more completely. Specify your mail support
> mode.
[quoted text clipped - 20 lines]
> >
> > Any assistance or further troubleshooting tips would be appreciated.

Reply to this Message

David Perrin - 16 Nov 2006 18:18 GMT

Brian and Russ. We have resolved this issue in-house. We had to export the
users Contacts to a CSV file, empty the Contacts folder and import his
contacts from the CSV file.

Thank you for responding. Cheers.

> Brian Tillman - These are email addresses. They are populated from our
> Global Address List (GAL). This is an isolated incident as there are no
[quoted text clipped - 37 lines]
> > >
> > > Any assistance or further troubleshooting tips would be appreciated.

Reply to this Message

Russ Valentine [MVP-Outlook] - 16 Nov 2006 21:08 GMT

I'm not following. You said these Contacts are populated from the GAL? What
would that have to do with a Contacts Folder?

Signature

Russ Valentine
[MVP-Outlook]

> Brian and Russ. We have resolved this issue in-house. We had to export
> the
[quoted text clipped - 54 lines]
>> > >
>> > > Any assistance or further troubleshooting tips would be appreciated.

Reply to this Message