Can't access contacts/address book

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alanbl - 05 Dec 2006 04:01 GMT

Bought a new computer and reinstalled Office from scratch. I copied the old
PST file and my folders and the contacts transferred over without a problem.
However, when I start a new email and try to add an email address from
Contacts, I get a message saying that the folder can't be accessed. The
contacts are there from the left tool bar. How do I correct this problem.
Any help is appreciated.

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Milly Staples [MVP - Outlook] - 05 Dec 2006 04:43 GMT

You need to configure the Outlook Address Book service. Tools->Options->Mail Setup->Email Accounts->Directories. Add the OAB service then shut down and restart Outlook.

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After furious head scratching, alanbl asked:

| Bought a new computer and reinstalled Office from scratch. I copied
| the old PST file and my folders and the contacts transferred over
| without a problem. However, when I start a new email and try to add
| an email address from Contacts, I get a message saying that the
| folder can't be accessed. The contacts are there from the left tool
| bar. How do I correct this problem. Any help is appreciated.

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alanbl - 06 Dec 2006 04:21 GMT

Thanks for the tip, but it didn't work. Maybe I'm doing something wrong.
When I get to Directories and try to add the OAB, I get a message saying it
"already exists" and can't be added. Any other suggestions?

> You need to configure the Outlook Address Book service. Tools->Options->Mail Setup->Email Accounts->Directories. Add the OAB service then shut down and restart Outlook.
>
[quoted text clipped - 4 lines]
> | folder can't be accessed. The contacts are there from the left tool
> | bar. How do I correct this problem. Any help is appreciated.

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Brian Tillman - 06 Dec 2006 13:57 GMT

> Thanks for the tip, but it didn't work. Maybe I'm doing something
> wrong. When I get to Directories and try to add the OAB, I get a
> message saying it "already exists" and can't be added. Any other
> suggestions?

If it already esists, then remove it, stop and restart Outlook, add it back
in again, then stop and restart Outlook again. Modify the Contacts folder's
properties to show it as an address book and you should be set.

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Brian Tillman

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