Are you sure you have SP2 installed? That issue was fixed in Service Pack 1. YOu might wnat to do a Detect and Repair on that machine.

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
>I have created a Custom form for our Contacts folder on our exchange
> server. When most people click on it they can see the form, however one
> person is having trouble viewing the form when we do a FIND. She still
> sees the old one. But when she's looking at the contact on the full
> list she can see the form. She's using Microsoft Outlook 2003 SP2.
> Anyone know of a solution or reason for this?