Sorry to be vague Russ, but I'm only describing my experience of this
programme. (I've used webmail for years - it's the 'laptop' version, however
one should refer to it, that is defeating me.) I'll probably just stop trying
to use it. I don't know the version - where does one see it? Unhelpfully,
it's not shown when you right-click the Outlook icon. These programmes could
surely be made simpler to use. I can't even synch. my webmail with my
'laptop' Outlook because I have to specify a path to an .ost file. I've no
idea what the path should be - I'm an ordinary professional using email for
heaven's sake, not a techie! I don't even know if that path is to a sever
somewhere or to my laptop? How should I know? The point is - users shouldn't
need to spend hours reading Help notes and studying articles any more than
they should have to become auto engineers to drive their cars. We have lives
of which Outlook is only, and should be, a small easy-to-use part. With my
previous version I just hit Send/Receive (I think it was that) and the boxes
were synchronised. I thank you you for your advice but fear I'll give up on
Outlook on the desktop in favour of webmail.