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MS Office Forum / Outlook / Contacts / February 2007OUTLOOK question for RUSS
I'm assumming this is going to get to Russ, since, after reading numerous posts, it seems as if he is the authority on Outlook; but if anyone can help, I'd greatly appreciate it. I have read KB article 287563 (http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b287563&Product=ol2002) And... when I attempt to install the Outlook Address Book Service, there is no "Additional Address Books", after I click "Add" under "View or Change existing directories or address books". Here's the interesting item... I tested it on mine; and the above mentioned option was not there; however, I was able to right click on my contacts folder, and I was able to "show this folder as an email address book". I then was able to view my contacts whenever I clicked the "To" button, when sending a new message. HOWEVER, when I did this on my client's machine, they received the same error message they have been receiving: "Unable to complete operation. A fatal error has occurred in Outlook". What do I need to do to fix this???? Thank you! Luke  Signaturelfheb When the option is not there, it simply means you have already added the Outlook Address Book Service to the profile. This problem is completely different than simply not having configured the Outlook Address Book Service. You have a seriously corrupted Outlook profile and we have no information on what steps created the problem, what Outlook version you are using, nor what information store you are using. Without that information, no one can hazard a guess. SignatureRuss Valentine [MVP-Outlook] > I'm assumming this is going to get to Russ, since, after reading numerous > posts, it seems as if he is the authority on Outlook; but if anyone can [quoted text clipped - 21 lines] > > Luke Wait... that option to add an "additional address book" is there. stilll i get the window saying there's a fatal error. Does this still mean that the file is corrupted? Signaturelfheb > When the option is not there, it simply means you have already added the > Outlook Address Book Service to the profile. This problem is completely [quoted text clipped - 28 lines] > > > > Luke Outlook 2003 (11.5608.5606) is my version. How do I tell which information store I am using?? Thanks again Signaturelfheb > When the option is not there, it simply means you have already added the > Outlook Address Book Service to the profile. This problem is completely [quoted text clipped - 28 lines] > > > > Luke Are you running against Exchange Server or not? Is the option to add the Outlook Address Book there or not? SignatureRuss Valentine [MVP-Outlook] > Outlook 2003 (11.5608.5606) is my version. > How do I tell which information store I am using?? [quoted text clipped - 40 lines] >> > >> > Luke I'm running Exchange and a POP-3, third party account for all external email. The Address Bok option does show up. Signaturelfheb > Are you running against Exchange Server or not? > Is the option to add the Outlook Address Book there or not? [quoted text clipped - 42 lines] > >> > > >> > Luke So at what point exactly do you get this "fatal error" message and do you get any specific information either in the error message or in Event Viewer? Have you contacted your Exchange Administrator about potential problems with your mailbox? SignatureRuss Valentine [MVP-Outlook] > I'm running Exchange and a POP-3, third party account for all external > email. [quoted text clipped - 55 lines] >> >> > >> >> > Luke They get the error whenever they attempt to Navigate to "All Contacts" in their Address Book. Bad News... I'm the IT Admin. This is new to me, as well as exchange. FYI, We do not rely on exchange right now because we are running SBS 3003 on a lone server... So the exchange is truncated. Thanks again, Russ. Signaturelfheb > So at what point exactly do you get this "fatal error" message and do you > get any specific information either in the error message or in Event Viewer? [quoted text clipped - 59 lines] > >> >> > > >> >> > Luke Doesn't sound like an Outlook problem. I'd take this up in one of the SBS or Exchange groups. Be sure to include what "All Contacts" refers to. SignatureRuss Valentine [MVP-Outlook] > They get the error whenever they attempt to Navigate to "All Contacts" in > their Address Book. [quoted text clipped - 76 lines] >> >> >> > >> >> >> > Luke On Jan 31, 4:01 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > Doesn't sound like anOutlookproblem. I'd take this up in one of the SBS or > Exchange groups. Be sure to include what "AllContacts" refers to. [quoted text clipped - 100 lines] > > - Show quoted text - I ran into this same problem today with one of my customers. I wanted to narrow down if this was a profile issue, so I logged on as myself and Outlook does the same thing. The version is 2003 (11.6568.6568). When you click on "To" and then chose "contacts," this error comes back: The address list could not be displayed. An unsrupported restriction was passed into an IMAPITable method. Then when I clcik "To" and then "All Contacts" this error comes back" Microsoft Office Outlook has encountered a problem and needs to close. I have only seen this error on one machine thus far. On my workstation it is fine. I have uninstalled and reinstalled Outlook twice now and I still get the same error. Interesting hijack. Care to provide any relevant details? SignatureRuss Valentine [MVP-Outlook] > On Jan 31, 4:01 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> > wrote: [quoted text clipped - 124 lines] > it is fine. I have uninstalled and reinstalled Outlook twice now and > I still get the same error. I don't understand how this is a 'hijack.' I cam here for help - This is the only place that I have seen this error while trying to find an answer. And "relevant" details? How many more details can I give you? I wrote down the exact error message. My only alternative is to reimage this machine. I was hoping someone could provide an answer of something else I could do, but all I got was a crass reply. Thanks for the non help. I will not post any more in these forums of same problems I have that someone else has. Apparently, Russ, you don't believe me. On Feb 2, 8:55 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > Interesting hijack. Care to provide any relevant details? > -- [quoted text clipped - 136 lines] > > - Show quoted text - What Russ was getting at is that you piggybacked your issue on a thread that may or may not be related to the same issue. Since you and the original poster have different error messages, my hunch is that it is not related. Suggestion: When you have a specific error message, for best results in any discussion forum, search the Microsoft Knowledgebase for that error and search forums like this one for messages dealing with the same error. If you don't find any information on your exact error message, start your own topic thread -- don't reply to someone else's post -- providing as many relevant details as possible. In this case, those details would include what mail account(s) and address list(s) your Outlook mail profile contains, since Contacts could mean the user's own Contacts folder, as exposed in the Outlook Address Book, or a public folder or GAL address list. Given that you apparently are seeing the same error regardless of the mail profile or user login and have already reinstalled Office, reimaging the machine does sound like the next step. You might want to try a disk repair utility first, though. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx >I don't understand how this is a 'hijack.' I cam here for help - This > is the only place that I have seen this error while trying to find an [quoted text clipped - 17 lines] >> Russ Valentine >> [MVP-Outlook] <chort1...@gmail.com> wrote in message >> news:1170458012.690804.223450@j27g2000cwj.googlegroups.com... > [quoted text clipped - 11 lines] >> > it is fine. I have uninstalled and reinstalled Outlook twice now and >> > I still get the same error. Thank you , Sue. Your reply was courteous and I appreciate that. I was piggy backing on this one because I do have the same error as the OP - " They get the error whenever they attempt to Navigate to "All Contacts" in their Address Book. " I also included another error that I received when clicking just "contacts." (The OP didn't list that, or he may not have had that.) I would have been happy to start a new topic, but didn't think that would be the right thing to do as my error was basically the same as this OP. Thank you for your time. On Feb 6, 11:14 am, "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote: > What Russ was getting at is that you piggybacked your issue on a thread that may or may not be related to the same issue. Since you and the original poster have different error messages, my hunch is that it is not related. > [quoted text clipped - 51 lines] > > - Show quoted text - As I read the posts, you both got errors there, but the text of the error messages was different. SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Thank you , Sue. Your reply was courteous and I appreciate that. I was > piggy backing on this one because I do have the same error as the OP [quoted text clipped - 70 lines] >> >> - Show quoted text - On Feb 6, 11:52 am, "Sue Mosher [MVP-Outlook]" <sue...@outlookcode.com> wrote: > As I read the posts, you both got errors there, but the text of the error messages was different. > [quoted text clipped - 83 lines] > > - Show quoted text - Sue, you're right. I forgot to put "Fatal Error" in front of this: "Microsoft Office Outlook has encountered a problem and needs to close." But the OP didn't have the second part in that either so maybe they are different. Usually when I see the "Fatal Error" message it is always accompanied by "Microsoft Office Outlook has encountered a problem and needs to close." I am going to run Windows Installer CleanUp Utility on the pc today before I reimage. I hope that will work. I just hate reimaging --- I like to exhaust all of my resources before I reimage anything. Again, I thank you for your help. Chort1313 PS - It'd be better if we could include screenshots here! On Feb 2, 8:55 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> wrote: > Interesting hijack. Care to provide any relevant details? > -- [quoted text clipped - 136 lines] > > - Show quoted text - Oh, just wanted to add that when I find my answer (without reimaging.) I will be sure to reply back to the OP since Russ can't seem to help us. Quite correct. I can't help. I can't read minds either, which is what you required. You posted a different error message than the OP and included none of the details that would permit troubleshooting. SignatureRuss Valentine [MVP-Outlook] > On Feb 2, 8:55 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com> > wrote: [quoted text clipped - 151 lines] > I will be sure to reply back to the OP since Russ can't seem to help > us. I'm having the same issue with one of my customers. I will try to fix tonight when she leaves for the day. And uninstall and reinstall of Office 03 was unsuccessful. > They get the error whenever they attempt to Navigate to "All Contacts" in > their Address Book. [quoted text clipped - 86 lines] > > - Show quoted text - I'm having the same problem with one of my customers. I will be happy to share the fix for it when I find one. |
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