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MS Office Forum / Outlook / Contacts / February 2007Email address doesn't appear in Address Book
When entering the email address of a new contact (previously entered, but accidentally deleted a few days earlier) on the Contact form General tab, as I begin to type the address, it is entered automatically, but then disappears after I tab down. In the address book, only the symbol () appears. This has happened to several enteries that were once in my contacts, but accidentally deleted when I was doing a detect and repair sometime back. Any ideas? BTW - I'm using Outlook 2003. > When entering the email address of a new contact (previously entered, but > accidentally deleted a few days earlier) on the Contact form General tab, as > I begin to type the address, it is entered automatically, but then disappears > after I tab down. In the address book, only the symbol () appears. This has > happened to several enteries that were once in my contacts, but accidentally > deleted when I was doing a detect and repair sometime back. Any ideas? The addresses are being entered from your autocompletion cache. Try clicking in the field before you Tab to see if you can get it to remain.  SignatureRuss Valentine [MVP-Outlook] > When entering the email address of a new contact (previously entered, but > accidentally deleted a few days earlier) on the Contact form General tab, [quoted text clipped - 6 lines] > accidentally > deleted when I was doing a detect and repair sometime back. Any ideas? Thanks for replying so soon. I've done that Russ. It doesn't work. I am at a loss as to how to get these email addresses back in the contact field. I did discover that I can begin a new message and manually begin to type the address (if I remember it) in the address box and it will come up there. Then I can complete my message and send. But that doesn't help with the Contact screen info. Any other ideas? > The addresses are being entered from your autocompletion cache. Try clicking > in the field before you Tab to see if you can get it to remain. [quoted text clipped - 8 lines] > > accidentally > > deleted when I was doing a detect and repair sometime back. Any ideas? After I click on the address and then attempt to move to another field it disappears. If I bring up the address book and try to enter it there I get a message saying "An outlook address book entry cannot be used as an email address in a contact". > The addresses are being entered from your autocompletion cache. Try clicking > in the field before you Tab to see if you can get it to remain. [quoted text clipped - 8 lines] > > accidentally > > deleted when I was doing a detect and repair sometime back. Any ideas? You must have corrupt entries in the autocompletion cache, then. I can select any entry that exists in the autocompletion dropdown and populate any electronic address field or copy it from there to another field. SignatureRuss Valentine [MVP-Outlook] > After I click on the address and then attempt to move to another field it > disappears. If I bring up the address book and try to enter it there I [quoted text clipped - 18 lines] >> > accidentally >> > deleted when I was doing a detect and repair sometime back. Any ideas? So how do I deal with corrupt entries Russ? Should I do a detect and repair? Although I have been using Outlook since '97, I really haven't become a "power user" and I appreciate your insights. > You must have corrupt entries in the autocompletion cache, then. I can > select any entry that exists in the autocompletion dropdown and populate any [quoted text clipped - 21 lines] > >> > accidentally > >> > deleted when I was doing a detect and repair sometime back. Any ideas? Not much you can do. The autocompletion cache was never intended to be a backup for your data, nor was it meant to populate your Contact records. It is only meant for addressing new messages. There is an outside chance that your cache is fine and the connection to it from your Outlook profile is what's corrupt. You could try creating a new Outlook profile from scratch and migrating your NK2 file to the new profile as described here: http://www.ingressor.com/autocompletetips.htm (about the fifth paragraph down, only you are migrating to a new profile, not a new machine, so you only have to rename your NK2 file to match your new profile's name). SignatureRuss Valentine [MVP-Outlook] > So how do I deal with corrupt entries Russ? Should I do a detect and > repair? [quoted text clipped - 31 lines] >> >> > deleted when I was doing a detect and repair sometime back. Any >> >> > ideas? I had the exact same issue and finally discovered that I could go into Advanced E-mail Options (tools, options, preferences, email, advanced email options) and turn off the 'suggest names' and 'autocomplete' selections, and then would be able to enter the address and save it into the contact form. Then, I simply went back into the advanced email options and turned them both back on, and am good to go. Hope that helps. |
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