Contact physical addresses seem to have disappeared

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SEFL - 07 Feb 2007 22:49 GMT

Hi there,

I'm on a laptop right now using Outlook 2003 with a whole big bunch of
contacts on it. For some reason, all the information for each
individual contact is fine EXCEPT for the physical address (be it
business, home, whatever.) There's no info there for the address at
all (no warnings or errors when I go there, either).

I can enter an address in okay, and it seems to stick, but I'm not
sure what happened to all the ones that were there before.

Trying to run scanpst now to see if that makes any difference
(although I doubt it) and wondering what else I could possibly check.
Thanks.

Adam Senour
http://www.searchenginefriendlylayouts.com/

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Judy Gleeson (MVP Outlook) - 07 Feb 2007 22:53 GMT

What device have you been synching with? What relationship have you set
between them? Is the PDA overwriting the Contacts folder and hence there's
no Address data anymore?

I hope this helps you at least a little bit!

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook
www.acorntraining.com.au
Canberra, Australia

Imagine if every Thursday your shoes exploded if you tied them the usual
way. This happens to us all the time with computers, and nobody thinks of
complaining.
Jef Raskin, interviewed in Doctor Dobb's Journal

> Hi there,
>
[quoted text clipped - 13 lines]
> Adam Senour
> http://www.searchenginefriendlylayouts.com/

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Russ Valentine [MVP-Outlook] - 07 Feb 2007 23:04 GMT

The following would seem to be relevant information:
1. "I'm on a laptop right now." Why is that important? Were you not on a
laptop before? If not, how did you migrate your data to the laptop you are
now using?
2. What are the steps that were used to lose access to your mail addresses?
3. What mail transport and information store are you using?

Signature

Russ Valentine
[MVP-Outlook]

> Hi there,
>
[quoted text clipped - 13 lines]
> Adam Senour
> http://www.searchenginefriendlylayouts.com/

Reply to this Message

SEFL - 07 Feb 2007 23:18 GMT

Hi Russ,

On Feb 7, 6:04 pm, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com>
wrote:

> The following would seem to be relevant information:
> 1. "I'm on a laptop right now." Why is that important? Were you not on a
> laptop before? If not, how did you migrate your data to the laptop you are
> now using?

It's only important because it's not my laptop (and because I hate
laptops in general). I'm just trying to figure it out for someone
else.

> 2. What are the steps that were used to lose access to your mail addresses?

According to the owner of the laptop, "I just opened Outlook and they
were gone."

> 3. What mail transport and information store are you using?

PST file. SMTP/POP3 (one email account.) No PDAs, no Blackberries,
no other weird devices hooked up at the time or synchronizing at the
time that it happened (or at any point, for that matter.)

ScanPST revealed errors, but fixing the errors didn't solve the
problem.

Thanks.

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Russ Valentine [MVP-Outlook] - 08 Feb 2007 11:23 GMT

Not much to go on here. I doubt these addresses just disappeared all on
their own. It's certainly not a known issue. There must be more to this
story.
Time to restore from backup.

Signature

Russ Valentine
[MVP-Outlook]

> Hi Russ,
>
[quoted text clipped - 26 lines]
>
> Thanks.

Reply to this Message

SEFL - 08 Feb 2007 16:02 GMT

On Feb 8, 6:23 am, "Russ Valentine [MVP-Outlook]" <russ...@gmail.com>
wrote:

> Not much to go on here. I doubt these addresses just disappeared all on
> their own. It's certainly not a known issue. There must be more to this
> story.
> Time to restore from backup.

I do as well, but I'm not getting the answers that would at least
allow me to piece something together.

If they had a backup, they could restore from it. But, because it's
just one laptop sitting by itself...guess they'll just have to retype
them.

Thanks.

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