Contacts folder associated with the address could not be opened

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RHewatt - 09 Feb 2007 20:42 GMT

I created a new mail profile but still have the same problem, 2 contact
folders.

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Randall Hewatt

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Brian Tillman - 09 Feb 2007 20:51 GMT

> I created a new mail profile but still have the same problem, 2
> contact folders.

Two Contacts folders in which view? Describe exactly how to reproduce.

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Brian Tillman

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pcantele@gmail.com - 14 Feb 2007 20:38 GMT

> > I created a new mail profile but still have the same problem, 2
> > contact folders.
>
> Two Contacts folders in which view? Describe exactly how to reproduce.
> --
> Brian Tillman

Brian;
Thanks for the answers, but I still have the problem, too.
I'm running WinXP and Outlook 2003, upgraded from Outlook 2000. When
I click on the contacts button in the navigation pane, all my contacts
are there. When I open the Address Book from the Tools menu, I get a
message saying it can't display the adress list. The Contacts Folder
associated with this address list could not be opened; it may have
been moved or deleted, or you do not have permissions. (this is my
computer and I am the administrator, so permissions aren't an issue.)
I don't know how to fix this, either.
When I open the Add. book under Tools, there is a pull-down box that
lists 'Outlook Address Book', 'Contacts', 'Contacts', and 'Personal
Address Book'. My contacts are in the second 'Contacts'.
Where should they be? How do I get them there?
Please advise.
Regards,
Pete

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Brian Tillman - 14 Feb 2007 21:58 GMT

> I'm running WinXP and Outlook 2003, upgraded from Outlook 2000. When
> I click on the contacts button in the navigation pane, all my contacts
> are there.

Clicking the "Contacts" button at the bottom of the Navigation Pane will
show you all the Contacts folders you have in the Navigation Pane and will
display the contents of your default Contacts folder in the large pane to
the right.

> When I open the Address Book from the Tools menu, I get a
> message saying it can't display the adress list. The Contacts Folder
> associated with this address list could not be opened; it may have
> been moved or deleted, or you do not have permissions. (this is my
> computer and I am the administrator, so permissions aren't an issue.)
> I don't know how to fix this, either.

Stated many times. A simple search for the error would have given you your
answer.
http://support.microsoft.com/kb/319901/en-us

> When I open the Add. book under Tools, there is a pull-down box that
> lists 'Outlook Address Book', 'Contacts', 'Contacts', and 'Personal
> Address Book'. My contacts are in the second 'Contacts'.

This means that the first "Contacts" is bogus and was probably a remnant of
the upgrade if you did not create a new mail profile during the process or
you imported from an existing PST, which you shouldn't ever do.

> Where should they be?

Right where they are.

> How do I get them there?

See the KB article.

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Brian Tillman

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pcantele@gmail.com - 14 Feb 2007 22:34 GMT

> pcant...@gmail.com <pcant...@gmail.com> wrote:
> > I'm running WinXP and Outlook 2003, upgraded from Outlook 2000. When
[quoted text clipped - 33 lines]
> --
> Brian Tillman

Thanks for the response, Brian, but that did not fix my problem. I
found another answer in another forum that pointed the way.
I had to go into Tools, Email Accounts, View or Change existing
directories or address books, then Change my Outlook Address Book and
remove the extra 'contacts' entry there.
This completely solved my problem. From that point on, whenever I
clicked on Tools, Address Book, up popped my addresses w/o error.
At least the KB article was close.

Again, thanks for the response.

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Brian Tillman - 15 Feb 2007 03:15 GMT

> Thanks for the response, Brian, but that did not fix my problem. I
> found another answer in another forum that pointed the way.
> I had to go into Tools, Email Accounts, View or Change existing
> directories or address books, then Change my Outlook Address Book and
> remove the extra 'contacts' entry there.

And if you has removed the Outlook Address Book service and added it back in
again, it would also have cured the problem.

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Brian Tillman

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