New computer- now no names in address book after exporting

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Denise Robbins - 12 Feb 2007 20:21 GMT

Okay, this is complicated but when I click on To.. a message comes up: "The
address list could not be displayed"...etc.. and when I click OK it goes away
and the "select names" dialog box appears but without any names until I go to
the drop down that says "contacts" and low and behold there is another
"contacts" list and when I scroll down one and choose it, it displays the
names that are supposd to be available. How can i get rid of the empty one
and get the other contaxt list to come up when I click To..? Thanks so much!

> "Denise Robbins" <Denise Robbins@discussions.microsoft.com> wrote in message

I tried to do that but it was already checked. Name of the address book is
"contacts", maybe that's the problem. What next?

"Vince Averello [MVP-Outlook]" wrote:

> Right click on the Contacts folder, choose Properties, go to the Outlook
> Address Book tab and check the "Show this folder as an email address book"
> box
>
> "Denise Robbins" <Denise Robbins@discussions.microsoft.com> wrote in message
> news:D481B423-4673-49BC-BEF7-1A6D4429AF1A@microsoft.com...
> >I bought a new laptop. I has been using Outlook 2003. I exported all my
> >email
> > files to a file the way you are supposed to, export as .pst and then
> > imported
> > via our network from the saved file. I have always opened a new email and
> > clicked on the "TO:" spot to choose who I want to send the email to. I
> > currently can only see the names in my contacts but not in my address book
> > like my other Outlook program. Please help. I see my contacts but want
> > them
> > in my address book like before.

Reply to this Message

Milly Staples [MVP - Outlook] - 12 Feb 2007 20:27 GMT

Don't start a new thread - simply read the response that Russ gave you in the original thread. Remove the invalid reference - Russ tells you how.

Signature

Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Denise Robbins asked:

| Okay, this is complicated but when I click on To.. a message comes
| up: "The address list could not be displayed"...etc.. and when I
[quoted text clipped - 29 lines]
||| I see my contacts but want them
||| in my address book like before.

Reply to this Message

Denise Robbins - 12 Feb 2007 20:54 GMT

Sorry but I am going to be in real trouble if I don't get this fixed. I did
not see Russ' response and thought no one was giong to reply with any further
help.

I did what he suggested but still get the message: "the address list could
not be displayed" all that does is get me to a message stating "select the
show this folder as an email address book check box" and that is what I did
in hte beginning. What else should I do? Thanks for your help.

> Don't start a new thread - simply read the response that Russ gave you in the original thread. Remove the invalid reference - Russ tells you how.
>
[quoted text clipped - 31 lines]
> ||| I see my contacts but want them
> ||| in my address book like before.

Reply to this Message

Brian Tillman - 12 Feb 2007 21:57 GMT

> I did what he suggested but still get the message:

Then you didn't follow the instructions correctly.

Signature

Brian Tillman

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Denise Robbins - 13 Feb 2007 02:16 GMT

I did follow them exactly. When I get to the part where I click on "CHANGE"
another box pops up. He didn't say to do anything after another box pops up.
It gives me the message on how to designate a contact folder as an address
book which I already did! the box is checked to make it an address book
allready. Please tell me how to fix this problem. I am pretty computer
literate and can follow directions it's just that nothing I have been asked
to do so far has fixed it.

> > I did what he suggested but still get the message:
>
> Then you didn't follow the instructions correctly.

Reply to this Message

Brian Tillman - 13 Feb 2007 13:02 GMT

> I did follow them exactly. When I get to the part where I click on
> "CHANGE" another box pops up. He didn't say to do anything after
[quoted text clipped - 4 lines]
> directions it's just that nothing I have been asked to do so far has
> fixed it.

Remove the Outlook Address Book service from Outlook, stop and restart
Outlook, add the service back in, stop and restart Outlook.

Signature

Brian Tillman

Reply to this Message

Denise Robbins - 13 Feb 2007 14:51 GMT

I can't figure out how to Remove the Outlook Address Book service from
Outlook, could you possibly tell me how?

> > I did follow them exactly. When I get to the part where I click on
> > "CHANGE" another box pops up. He didn't say to do anything after
[quoted text clipped - 7 lines]
> Remove the Outlook Address Book service from Outlook, stop and restart
> Outlook, add the service back in, stop and restart Outlook.

Reply to this Message

Brian Tillman - 14 Feb 2007 22:01 GMT

> I can't figure out how to Remove the Outlook Address Book service from
> Outlook, could you possibly tell me how?

http://support.microsoft.com/kb/287563/en-us

Signature

Brian Tillman

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Russ Valentine [MVP-Outlook] - 13 Feb 2007 21:30 GMT

Reread my post. I told you exactly what to do. You _remove_ the invalid
reference to a Contacts Folder here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.

Signature

Russ Valentine
[MVP-Outlook]

>I did follow them exactly. When I get to the part where I click on "CHANGE"
> another box pops up. He didn't say to do anything after another box pops
[quoted text clipped - 9 lines]
>>
>> Then you didn't follow the instructions correctly.

Reply to this Message

Denise Robbins - 13 Feb 2007 23:04 GMT

I did do that! When I do that and click change a box pops up with....well
reread my post below it tells you exactly what happens when I do that. What
is the matter with you guys. Very arrogant and un helpful. So, when we do
exactly what you guys tell us to do and it doesn't work yo just get mad at us
and repeat the same thing???

> Reread my post. I told you exactly what to do. You _remove_ the invalid
> reference to a Contacts Folder here:
[quoted text clipped - 14 lines]
> >>
> >> Then you didn't follow the instructions correctly.

Reply to this Message

Russ Valentine [MVP-Outlook] - 13 Feb 2007 23:23 GMT

Your post doesn't really convey very much. I suspect you removed wrong
reference. Remove the current one and add back the other.

Signature

Russ Valentine
[MVP-Outlook]

>I did do that! When I do that and click change a box pops up with....well
> reread my post below it tells you exactly what happens when I do that.
[quoted text clipped - 25 lines]
>> >>
>> >> Then you didn't follow the instructions correctly.

Reply to this Message

Denise Robbins - 14 Feb 2007 01:55 GMT

I am sorry but, he told me to click on "change"' not "remove" so how could I
have removed anything? Should I click remove instead of change? Thanks!

> Your post doesn't really convey very much. I suspect you removed wrong
> reference. Remove the current one and add back the other.
[quoted text clipped - 27 lines]
> >> >>
> >> >> Then you didn't follow the instructions correctly.

Reply to this Message

Russ Valentine [MVP-Outlook] - 14 Feb 2007 02:37 GMT

He is I. Repeating: I told you to click on Tools > E-mail accounts > View or
change existing directories or address books > Outlook Address Book >
Change.
In that dialog you find the dialog to remove the folder that is no longer
valid and that generates the error you are getting.

Signature

Russ Valentine
[MVP-Outlook]

>I am sorry but, he told me to click on "change"' not "remove" so how could
>I
[quoted text clipped - 39 lines]
>> >> >>
>> >> >> Then you didn't follow the instructions correctly.

Reply to this Message