No Contacts folder within "personal Folders" & 'address list' erro

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Topgeeza - 22 Feb 2007 14:47 GMT

Hi,

I seemed to have tried all of the suggested solutions detailed in this forum
in an attempt to resolve the problem I'm having, but unfortunately it still
exists.

I've recently bought a new PC and moved over my old .pst file to the new
computer. (I'm using Outlook 2003)

I no longer have the 'Contacts' folder displayed in the list of folders
under 'Personal Folders' on the left side of my screen, and when I create a
new email and click on the 'To' button I get the following error:
'"The address list could not be displayed. The Contacts folder associated
with this address list could not be opened; it may have been removed or
deleted or you do not have permissions....etc, etc'

BUT, the strange thing is that I DO have the Contacts Button (not folder) at
the bottom of the navigation pane on the left side of my screen and when I
click on it I see all of my Contacts!

I would be most grateful if someone can help me with this problem
Many thanks
Neil.

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Russ Valentine [MVP-Outlook] - 22 Feb 2007 21:06 GMT

I suspect that in fact you do have you Contacts Folder right where it
belongs, don't you? You haven't specified your view. I suspect you are
looking for your Contacts in the Mail view. Of course you won't see them.
Contacts are not Mail. Look in your Contacts view. I bet it's there.
You simply need to configure your Outlook Address Book. Just follow the
instruction that are posted here every day. They do in fact work just fine.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> Hi,
>
[quoted text clipped - 23 lines]
> Many thanks
> Neil.

Reply to this Message

Topgeeza - 22 Feb 2007 22:36 GMT

The view I'm referring to is the default view that I see when I launch
Outlook, which goes straight to my inbox.
The left side of the screen shows my 'Personal Folders' and all of the mail
folders within there (in which as I mentioned previously, I used to see a
'Contacts' icon/folder), below this on the left is the 'Navigation Buttons'
(i.e Mail, Calender, Contacts, Tasks) then in the centre of the sceen is the
list of all the emails in my inbox, and the right side of the screen is the
preview pane for my emails.

As I mentioned previously, when I click on the Contacts button, i DO see my
contacts and yes I have already followed the "....instruction that are posted
here every day. They do in fact work just fine.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002"
(I did initially mention that I have "tried all of the suggested solutions
detailed in this
forum...." and NO, the supposed solution in the above link really does NOT
work for me!
I would not be posting on this forum with my issue without first reading the
many topics that are related to my own issue, please don't either be
condescending with your comments and stereotypical with your assumptions
Russ!

Anyway, my issue still exists so if anyone can offer assistance without any
condescending or sarcastic remarks, it really would be gratefully appreciated.

> I suspect that in fact you do have you Contacts Folder right where it
> belongs, don't you? You haven't specified your view. I suspect you are
[quoted text clipped - 31 lines]
> > Many thanks
> > Neil.

Reply to this Message

Russ Valentine [MVP-Outlook] - 23 Feb 2007 02:12 GMT

If you follow the directions in the article they will work. They do for
everyone else. If they don't work for you, it is your job to post some
actual information. You've posted none so far, unless you think "it doesn't
work" is information. Exactly what you tried and exactly what happened would
be a minimum you should post.

Signature

Russ Valentine
[MVP-Outlook]

> The view I'm referring to is the default view that I see when I launch
> Outlook, which goes straight to my inbox.
[quoted text clipped - 71 lines]
>> > Many thanks
>> > Neil.

Reply to this Message

Brian Tillman - 23 Feb 2007 14:58 GMT

> The view I'm referring to is the default view that I see when I launch
> Outlook, which goes straight to my inbox.

That's the Mail view. It won't show Contacts. You need to use the Contacts
or Folder List view.

> The left side of the screen shows my 'Personal Folders' and all of
> the mail folders within there (in which as I mentioned previously, I
> used to see a 'Contacts' icon/folder), below this on the left is the
> 'Navigation Buttons' (i.e Mail, Calender, Contacts, Tasks)

So, click the Contacts navigation button or the "Folder list" navigation
button. With the former you'll see only COntacts folders. WIth the latter
you'll see all your folders. You can also use the Shortcuts view to see
only those folders you wish to see.

> As I mentioned previously, when I click on the Contacts button, i DO
> see my contacts

Exactly as Russ said you would.

> and yes I have already followed the "....instruction
> that are posted here every day. They do in fact work just fine.

Then what's the problem? If they work, they work.

> and NO, the supposed solution in the above link really
> does NOT work for me!

You just said "they do in fact work just fine." Either they do or they
don't. It can't be both ways.

Signature

Brian Tillman

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Russ Valentine [MVP-Outlook] - 23 Feb 2007 20:47 GMT

He was saying that the instructions don't work, but he provided no
information on what he tried and what happened, so there is no way to help
him. The KB article does work for everyone else.

Signature

Russ Valentine
[MVP-Outlook]

>
>> The view I'm referring to is the default view that I see when I launch
[quoted text clipped - 28 lines]
> You just said "they do in fact work just fine." Either they do or they
> don't. It can't be both ways.

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