Can't create Address book in Outlook 2007

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bigchin - 26 Feb 2007 06:59 GMT

I have a new machine with Vista and Outlook 2007. I used the Easy Transfer
tool to copy Outlook settings and mail from Outlook 2003 on my old machine.
Everything works OK apart from I can't set my contacts folder to act as an
address book.

If I click Properties on the contact folder and go to the Outlook Address
Book tab, the option to "Show this folder as an email Address Book" is grayed
out.

If I go to Tools > Account Settings > Address Books I get a popup message
"The specified Account was not found. It might have been deleted". If I try
to create a new address book (Outlook) it tells me that one exists already
but I don't see anything on the list.

All of my contacts appear OK but I can't use them as an address book. Any
ideas why not ???

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Russ Valentine [MVP-Outlook] - 26 Feb 2007 12:02 GMT

You should never use WET with Outlook data. It doesn't work and creates a
corrupt profile. The only supported method for migrating Outlook data to
another installation is to open your data file in Outlook and set it as the
default.
Start over with a new profile and do that.

Signature

Russ Valentine
[MVP-Outlook]

>I have a new machine with Vista and Outlook 2007. I used the Easy Transfer
> tool to copy Outlook settings and mail from Outlook 2003 on my old
[quoted text clipped - 15 lines]
> All of my contacts appear OK but I can't use them as an address book. Any
> ideas why not ???

Reply to this Message

bigchin - 27 Feb 2007 03:12 GMT

Thanks Russ

I exported all my emails and my contacts to 2 separate pst files then
deleted all the Mail profiles as you suggested.

After creating a new Profile and importing my contacts and emails from the
pst file, everything is back to normal.

Thanks again - someone should tell the people at Redmond that their
recommended migration workflow doesn't work.
=====================================

> You should never use WET with Outlook data. It doesn't work and creates a
> corrupt profile. The only supported method for migrating Outlook data to
[quoted text clipped - 20 lines]
> > All of my contacts appear OK but I can't use them as an address book. Any
> > ideas why not ???

Reply to this Message

Russ Valentine [MVP-Outlook] - 27 Feb 2007 11:51 GMT

We have told them, countless times.
Next time, don't use export and import. You'll lose data that way. Simply
open the PST file in another profile.

Signature

Russ Valentine
[MVP-Outlook]

> Thanks Russ
>
[quoted text clipped - 40 lines]
>> > Any
>> > ideas why not ???

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Cjackson - 09 Mar 2007 20:13 GMT

I have a similar problem. Only too late did I learn that I should not
have used Windows File Transfer. I transfered Outlook settings from
Windows XP Pro using Office 2003 to Vista Home Premium and Office 2007.
I now have contacts but nothing in Address Book. So far I have done the
following:

In Outlook 2007
1.    Right click on contacts, properties, outlook address book tab – show
this folder as an e-mail address book is grayed out.
2.    File>data management>Address book – Outlook Address Book only thing
listed - remove is grayed out
3.    File>data management>Address book> Outlook Address Book – nothing is
listed – message to go up and do step one listed above
4.    File>data management>Address book>New>Additional Address
Books>Outlook Address Book – message that it already exists and cannot
be specified twice

None of these worked. Any suggestions for what to do next?

'Russ Valentine [MVP-Outlook Wrote:

> ;7324498']We have told them, countless times.
> Next time, don't use export and import. You'll lose data that way.
[quoted text clipped - 16 lines]
> > recommended migration workflow doesn't work.
> > =====================================

Signature

Cjackson

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Russ Valentine [MVP-Outlook] - 10 Mar 2007 01:56 GMT

Only the same one we have posted here many times. Create a new profile from
scratch and migrate your data correctly.

Signature

Russ Valentine
[MVP-Outlook]

>
> I have a similar problem. Only too late did I learn that I should not
[quoted text clipped - 37 lines]
>> > recommended migration workflow doesn't work.
>> > =====================================

Reply to this Message