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E-Coder - 05 Mar 2007 16:37 GMT

When a user accesses outlook and types a name in the ‘To’ box, sometimes a
users auto fills into the pane and other times they don’t. Is there a way to
fix this issue?

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Russ Valentine [MVP-Outlook] - 05 Mar 2007 20:44 GMT

You've posted no information. Why do you think something needs to be fixed?
How do you know the name already exists in the autocompletion cache?

Signature

Russ Valentine
[MVP-Outlook]

> When a user accesses outlook and types a name in the 'To' box, sometimes a
> users auto fills into the pane and other times they don't. Is there a way
> to
> fix this issue?

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E-Coder - 06 Mar 2007 13:09 GMT

Sorry. I forwarded the email as it came in to the Help Desk.

Let's say you send email to mike@msn.com. The next time you create an email
message, once you type the "m" his email address should show in the
autocompletion list. Likewise if you type in "mi" it should narrow the list
down further. What they are seeing is they may send 5 emails to Mike today.
And 3 out of those 5 times they may end up typing in the entire email address
without the autocompletion list ever appearing...As if they have never typed
that email address in before.

> You've posted no information. Why do you think something needs to be fixed?
> How do you know the name already exists in the autocompletion cache?
> > When a user accesses outlook and types a name in the 'To' box, sometimes a
> > users auto fills into the pane and other times they don't. Is there a way
> > to
> > fix this issue?

Reply to this Message

Russ Valentine [MVP-Outlook] - 06 Mar 2007 21:14 GMT

That means Outlook is not writing to the NK2 file as it should, usually
because of a corrupt NK2 file. Turns out to be a fairly common problem. 2
options in those cases:
1. Create a new profile from scratch. The new NK2 file will work unless or
until Outlook becomes ill again, but user will lose all existing cache
entries.
2. Use a repair utility on the NK2 file. You can run the Recovery Utility in
Ingressor, for example, without having to purchase the product (although I
suspect they'd prefer you did--or if it works, that you will).
http://www.ingressor.com/nk2_recovery_info.htm

Signature

Russ Valentine
[MVP-Outlook]

> Sorry. I forwarded the email as it came in to the Help Desk.
>
[quoted text clipped - 20 lines]
>> > to
>> > fix this issue?

Reply to this Message

Brian Tillman - 06 Mar 2007 22:33 GMT

> 2. Use a repair utility on the NK2 file. You can run the Recovery
> Utility in Ingressor, for example, without having to purchase the
> product (although I suspect they'd prefer you did--or if it works,
> that you will). http://www.ingressor.com/nk2_recovery_info.htm

I'm under the impression from the Ingressor web page that the utility will
DETECT a problem and tell you there is one free, but you'll have to buy the
product to FIX it.

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Brian Tillman

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Russ Valentine [MVP-Outlook] - 06 Mar 2007 23:22 GMT

That's not how I understand it, but I'll check. I was able to repair an NK2
file before I registered the product.

Signature

Russ Valentine
[MVP-Outlook]

>
>> 2. Use a repair utility on the NK2 file. You can run the Recovery
[quoted text clipped - 5 lines]
> DETECT a problem and tell you there is one free, but you'll have to buy
> the product to FIX it.

Reply to this Message

Russ Valentine [MVP-Outlook] - 07 Mar 2007 01:19 GMT

You can run the utility for free. If it detects no problem, then you have no
need to repair. If it does then you need to purchase the product to repair
it.

Signature

Russ Valentine
[MVP-Outlook]

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