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MS Office Forum / Outlook / Contacts / March 2007Check Names can't find contacts folder
Recently had to completely reinstall Office (and therefore Outlook). Was able to copy my old .pst file over and the contacts folders show up when Contacts is selected on the left side of the main Inbox window. However, if I create a new email message and do a Check Names it doesn't seem to see the folders. Any ideas? Thanks Tom It means you did not yet configure the Outlook Address Book. Instructions posted here every day and depend on your Outlook version which you did not specify. Find a post that matches your version or read the KB.  SignatureRuss Valentine [MVP-Outlook] > Recently had to completely reinstall Office (and therefore Outlook). Was > able to copy my old .pst file over and the contacts folders show up when [quoted text clipped - 9 lines] > > Tom Instructions > posted here every day and depend on your Outlook version which you did not > specify. Find a post that matches your version or read the KB. I'm sorry Russ. I just spent the last three weeks on user forums and the net trying to figure out what went wrong with an MS XP Pro upgrade. There stupid design wasn't able to recognize that IE7 had been installed and it tried to install IE6. Trust me, the results are not pretty and have taken me into ultimately into a clean install of the OS and a reinstall of all my apps. Not a very productive outing. But, in your world I will be the better for it since I learned so much about something I had no interest in learning. I just needed a link to the info and was way too frustrated to go through a search which, given the cryptic subjects listed, can be more than I have the patience for. Thanks for taking such a high ground. I just need to be reminded how lazy I can be sometimes. Take, take, take.... Just a low-roader. Outlook 2003. Tom If you expect us to read your mind, then you have every right to be disappointed. Learn how to use newsgroups. Post as if we can't see what you're doing or know what you're thinking because we can't. SignatureRuss Valentine [MVP-Outlook] > > Instructions [quoted text clipped - 26 lines] > > Tom > If you expect us to read your mind, then you have every right to be > disappointed. Learn how to use newsgroups. Post as if we can't see what > you're doing or know what you're thinking because we can't. Fair. But my upset is with those that don't understand that some of us come here with simply the need to be told the solution. If you want to be critical of any lack of pre-research then at least do a tutorial on how to do just that. For those that are familiar with newsgroups, and KBs and forum searches (that are pretty useless) recognize that there are a whole bunch of us that come here when we're stumpted. Teach, don't criticize is my only message. You have a right to ask for more information. So here's my question: After over three weeks of research and hastle I have only a couple things to do to recover from a horrible experience with MS XP Home to Pro upgrade. I've received no help from MS and all the advice has been to start over from the absolute beginning. Forgive me if I don't have enough patience after all the BS I've had to deal with. My problem, quite simply, is that, after re-installing Office and copying the .pst file in (see, I did do some learning), my contacts don't seem to be recognized. I'm using Office 2003. Some of the people here and at other vendors forums are very good at just joining it. Some, unfortunately see things differently I just want my laptop back after this journey through the "dark place". I'm sorry if I am tired of trying to figure all this out. The other thing we would need to know is how you migrated your PST file to your new installation. If done properly, all you would need to do is configure the Outlook Address Book: http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 SignatureRuss Valentine [MVP-Outlook] > >> If you expect us to read your mind, then you have every right to be [quoted text clipped - 37 lines] > > I'm sorry if I am tired of trying to figure all this out. > The other thing we would need to know is how you migrated your PST file to > your new installation. If done properly, all you would need to do is > configure the Outlook Address Book: > http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 Thanks A recap of the process I used: After reinstalling Office 2003. getting all the latest updates, and creating one email account (to create a pst) I copied all the pst files I was using (archive, a projects one, the main one that received incoming mail) from the backup on an external HD to the laptop with the newly installed OS and apps. I then copied them into my Local Settings/..../Outlook folder. I then went through Data Management to get them added. I changed where new email was sent (to the "old pst"). Eventually I deleted the pst that was created after I did the re-install. After all that I had access to all the email from the old system including the projects and archives psts. I then manually set up all the email accounts I use (7-8 that tested OK). The contacts are in fact on the re-installed app. When navigating to Contacts both contacts "files" show up under My Contacts and all the content is there for both. This is also true of the Tasks and Calendar. But, if I select Address Book or Check Names from the menu bar when authoring a new email message I get a blank Contacts file (and don't see the two Contacts files brought over with the .pst. I suspect there's a step I missed in getting Outlook 2003 to recognize the Contacts "files" probably similar to the Data Management I needed to do for the pst files. Thanks Tom No. All you needed to do was enable the Contact Folders you migrated as email address books (in their properties). They would then show up in the Address Book. You should also remove the original reference to the Contacts Folder, since it no long exists. Then restart Outlook. SignatureRuss Valentine [MVP-Outlook] > >> The other thing we would need to know is how you migrated your PST file [quoted text clipped - 42 lines] > > Tom > The other thing we would need to know is how you migrated your PST file to > your new installation. If done properly, all you would need to do is > configure the Outlook Address Book: > http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 Went through this KB and, although I may be missing something, it doesn't seem to work for me. The first step is to make sure the outlook address book is there. In my case it does show up. In the second step there is no "Outlook Address Tab" where indicated. Tom One other step I took is documented here: http://office.microsoft.com/en-us/outlook/HA011127401033.aspx?pid=CL100626971033 Both contacts files needed to be checked for use. I had to do a restart of Outlook but that seems to have fixed the problem. Tom > Recently had to completely reinstall Office (and therefore Outlook). > Was able to copy my old .pst file over and the contacts folders show > up when Contacts is selected on the left side of the main Inbox > window. However, if I create a new email message and do a Check > Names it doesn't seem to see the folders. Ten seconds at the MS Knowledgebase yields: http://support.microsoft.com/kb/287563/en-us SignatureBrian Tillman This is value.... Thanks Brian |
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