Subfolders in Contacts not Seen

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jilltre - 16 Mar 2007 18:58 GMT

I have an issue when anyone clicks File Open then Other User's Folders, and
then selects a persons Contact list, it brings up the contact list, but not
any subfolders under the main Contact list... is this by design? Or is this a
bug?

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jilltre

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Sue Mosher [MVP-Outlook] - 17 Mar 2007 14:27 GMT

THat's by design. To provide access to a shared folder that isn't one of the folders listed on the File | Open | Other User's Folder dialog, the mailbox owner needs to grant "folder visible" permission to the root of the mailbox and any other parent folders of the shared folder, as well as appropriate permission -- at least Reviewer -- on the shared folder itself.

The user who needs access then goes into Tools | E-mail Accounts or Tools | Services (depending on the Outlook version), brings up the properties for the Exchange Server service, and on the Advanced tab, adds the mailbox.

For more information on folder permissions, with how-to screen shots, see http://www.howto-outlook.com/howto/permissions.htm and http://office.microsoft.com/assistance/preview.aspx?AssetID=HA011134811033

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I have an issue when anyone clicks File Open then Other User's Folders, and
> then selects a persons Contact list, it brings up the contact list, but not
> any subfolders under the main Contact list... is this by design? Or is this a
> bug?

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jilltre - 03 Apr 2007 18:40 GMT

Thanks for the reply. Sorry for the delay in getting back... when I try to
set up the admin person via Tools, Email Accounts, etc.. it places the inbox
in her folder list, but when we click the plus sign or try to access the
account, we get this message:

Unable to display the folder. Microsoft Office Outlook could not access the
specified folder location.

I can access the email account from my system, and another admin person can
access it from hers, so, the folder path is correct... it has to be this
particular system that is having problems... any suggestions...

- she has the same outlook as we do, SP2.
- I've ran a repair also.

Jill

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jilltre

> THat's by design. To provide access to a shared folder that isn't one of the folders listed on the File | Open | Other User's Folder dialog, the mailbox owner needs to grant "folder visible" permission to the root of the mailbox and any other parent folders of the shared folder, as well as appropriate permission -- at least Reviewer -- on the shared folder itself.
>
[quoted text clipped - 6 lines]
> > any subfolders under the main Contact list... is this by design? Or is this a
> > bug?

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