Not finding Contacts in search

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Graz160 - 30 Mar 2007 17:18 GMT

I use Vista Ultimate and Office 2007. I have a custom form for adding
contacts.
I have a database with 7000 contacts.
I have discovered that a few searchs will not produce any results. Howeve,
i can see the contact on the phone list and access the record.
I have only discovered a dozen or so that it doesn't find. but i've only
checked 30 records.
I looked at the index status and it says it is up to date and indexes as I
add contacts.
Help! I have my data entry person checking if we have the person in the
database already before they add.
Gina

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Sue Mosher [MVP-Outlook] - 30 Mar 2007 19:37 GMT

This appears to be a common problem, unfortunately. It seems to affect only existing .pst files, not new ones, so moving the data into a new .pst might be a solution. If you have a retail version of Office/Outlook 2007, I strongly suggest that you file a support incident on this issue. Unlimited support for Office/Outlook 2007 is free for the first 90 days after activation. See http://support.microsoft.com/gp/vista_supoffnew for more information on this support policy.

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I use Vista Ultimate and Office 2007. I have a custom form for adding
> contacts.
[quoted text clipped - 8 lines]
> database already before they add.
> Gina

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