Outlook XP Problems

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Glenn - 09 Apr 2007 04:34 GMT

I was running a trial version of Office 2003 and went back to my full
version of Office XP.

When I click on the Send/Receive icon, or click on Tools/ Send/Receive/
"Send/Receive All", I get "The Operation Failed." I only have one email
account defined and when I go to Tools, then Send/Receive and pick my email
account directly, it works.

Also, it seems like my Outlook Contacts folder is somehow not configured to
use as my personal address book. I see all of my contacts in the contacts
folder, but if I go to select names in sending an email, it's blank. If I go
to Tools/Email Accounts, and then try to add a directory, I get the error
message, "The account you have added is not fully configured. It might not
work properly until re-configured correctly."

Can someone please help me figure this out? I'm losing my sanity over this.
I've checked everything now about 10 times and am going in circles. I
haven't been able to find the answer in the Microsoft KB.

Thanks,
Glenn

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Glenn - 09 Apr 2007 05:05 GMT

I saw somewhere in here that the problem might be with my "profile." Is that
so? If I build a new one, how do I get all my data from the old one to the
new one?

Thanks,
Glenn

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Russ Valentine [MVP-Outlook] - 09 Apr 2007 10:16 GMT

Whenever you change Outlook versions you must create a new profile from
scratch.
http://support.microsoft.com/kb/287072/

Signature

Russ Valentine
[MVP-Outlook]

>I was running a trial version of Office 2003 and went back to my full
>version of Office XP.
[quoted text clipped - 17 lines]
> Thanks,
> Glenn

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Glenn - 09 Apr 2007 13:08 GMT

Thanks for the response.

When I do this, all my folders are blank and I can see that a new .pst file
is created. How do I get all my old email, contacts, etc. to the new
profile?

Thanks,
Glenn

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Russ Valentine [MVP-Outlook] - 09 Apr 2007 21:29 GMT

Just open your old PST file in the new profile and set it to be your
default.

Signature

Russ Valentine
[MVP-Outlook]

> Thanks for the response.
>
[quoted text clipped - 4 lines]
> Thanks,
> Glenn

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Glenn - 09 Apr 2007 23:11 GMT

OK. I think I got this all working now. Thanks for the help. It wasn't very
obvious from the online help or from Microsoft's KB.

Thanks,
Glenn

> Just open your old PST file in the new profile and set it to be your
> default.

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Glenn - 09 Apr 2007 23:21 GMT

Oops. I spoke too soon. My folders and all seem to be OK, but when I type a
name in the toolbar, it can't find the contact. Also, when I go to send an
email, none of my contacts display and it says that the address book is
empty.

I'm not an Outlook or Windows expert and really don't want to be. I just
want it to work the way it did. Having to go back to my old version due to
Microsoft's screw-up (long story) has really been an incredible pain.

Thanks,
Glenn

> Just open your old PST file in the new profile and set it to be your
> default.
[quoted text clipped - 6 lines]
>> Thanks,
>> Glenn

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Russ Valentine [MVP-Outlook] - 10 Apr 2007 02:13 GMT

You probably forgot to configure the Outlook Address Book for your new
profile. Do so.
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> Oops. I spoke too soon. My folders and all seem to be OK, but when I type
> a name in the toolbar, it can't find the contact. Also, when I go to send
[quoted text clipped - 18 lines]
>>> Thanks,
>>> Glenn

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Glenn - 10 Apr 2007 02:30 GMT

Yeah. That was it.

Thanks a bunch for all your help.

Glenn

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