Contacts Errors

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Bob - 11 Apr 2007 14:24 GMT

I had to do a backup of Outlook from one machine to load on to another
machine. Every thing worked great except when I try to go to the Address book
from the tools menu, there are two contacts in a drop down box. The first one
errors out, but if I choose the 2nd one everything is there and I can update
as normal. How do I get rid of the first one that errors out when I go into
the address book. I am running Office XP from both machines. Another note,
the contacts list on the left side in the Mailbox works fine. Thanks in
advance for any help.

Bob

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Brian Tillman - 11 Apr 2007 15:38 GMT

> I had to do a backup of Outlook from one machine to load on to another
> machine. Every thing worked great except when I try to go to the
> Address book from the tools menu, there are two contacts in a drop
> down box.

You broke the Outlook Address Book service by migrating incorrectly. You
should be able to fix it, though, with Tools>E-mail Accounts>View or change
existing directories or address books>Next. Select Outlook Address Book and
click Change. Remove all references to Contacts. Click OK, click Finish.
Stop and restart Outlook. Now right-click the Contacts folder, choose
Properties, select the Outlook Address Book tab and check the box labeled
"Display this folder as an e-mail Address Book".

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Brian Tillman

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Bob - 11 Apr 2007 16:34 GMT

Thanks, I will give that a try and keep you posted

> > I had to do a backup of Outlook from one machine to load on to another
> > machine. Every thing worked great except when I try to go to the
[quoted text clipped - 8 lines]
> Properties, select the Outlook Address Book tab and check the box labeled
> "Display this folder as an e-mail Address Book".

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