Outlook 2003 contacts missing

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Dave - 12 Apr 2007 19:24 GMT

Hi there,

Did a complete backup of a customer's hard drive as it wouldn't boot to
windows. We got every last file backed up for sure. We then reloaded the
hard drive with windows xp recovery from Toshiba and loaded her office 2003
pro. I imported her outlook.pst file and it brought in all her mail and
everything with the exception of contacts. I have scoured the hard drive for
any other PST files and any other type of address book and can find none.
First, where would these contacts be (she has many as she is a realtor)?
Second, why would they not be with the main PST like all other PSTs I have
dealt with. Thanks.

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Brian Tillman - 12 Apr 2007 20:49 GMT

> Did a complete backup of a customer's hard drive as it wouldn't boot
> to windows. We got every last file backed up for sure. We then
> reloaded the hard drive with windows xp recovery from Toshiba and
> loaded her office 2003 pro. I imported her outlook.pst file and it
> brought in all her mail and everything with the exception of
> contacts.

Importing is never the way to restore from a PST.

> I have scoured the hard drive for any other PST files and
> any other type of address book and can find none. First, where would
> these contacts be (she has many as she is a realtor)? Second, why
> would they not be with the main PST like all other PSTs I have dealt
> with. Thanks.

Are you saying that the Contacts folder is empty? You'd be better off
starting over again. Create a new mail profile and simply configure it to
use the existing PST. Don't import.

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Brian Tillman

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