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MS Office Forum / Outlook / Contacts / April 2007E-Mail Doesn't recognise my distribution list.
Hi All, I've created a distribution list following the steps on the Help in Outlook (2002). It all looks fine with the e-mail addresses I want being in the list ok. When I come to send mail to it, following the instructions on the Help, it simply inserts the name of the DL in the To field, and therefore outlook doesn't recognise this as an address. Any thoughts on where I'm going wrong? > I've created a distribution list following the steps on the Help in > Outlook (2002). It all looks fine with the e-mail addresses I want [quoted text clipped - 3 lines] > Help, it simply inserts the name of the DL in the To field, and > therefore outlook doesn't recognise this as an address. Does the DL name become underlined when you press CTRL-K?  SignatureBrian Tillman No; It brings up the same error message as when I try to send it: - Microsoft Outlook does not recognise "DL Name". Would you like to: Create New address for "DL Name" Change to: (No Suggestions) Cheers Darren > > I've created a distribution list following the steps on the Help in > > Outlook (2002). It all looks fine with the e-mail addresses I want [quoted text clipped - 5 lines] > > Does the DL name become underlined when you press CTRL-K? > No; It brings up the same error message as when I try to send it: - > > Microsoft Outlook does not recognise "DL Name". > Would you like to: > Create New address for "DL Name" > Change to: (No Suggestions) So, let me summarize to make sure I understand. 1) You created a DL in your default Contacts folder 2) The DL looks complete when viewed in that folder. 3) When composing a new message and clicking To: you can see and select the DL but it does not become underlined in the To field and typing the DL in the To line and pressing CTRL-K does not cause it to become underlined. Is this summary correct? SignatureBrian Tillman Hi Brian, I've found out something. Check the reply I've put on regarding my Personal Address book. Can you help? > > No; It brings up the same error message as when I try to send it: - > > [quoted text clipped - 14 lines] > > Is this summary correct? The problem appears to be that the distribution list was created in my contacts folder, but it is not in my personal address book, but I can't seem to get it to go into my personal address book. Looking on troubleshoot address book says that I'll need to create a new contact in my personal address book. There must be another way round re-creating my DL from scratch, surely?? > Hi All, > I've created a distribution list following the steps on the Help in Outlook [quoted text clipped - 6 lines] > > Any thoughts on where I'm going wrong? > The problem appears to be that the distribution list was created in my > contacts folder, but it is not in my personal address book, but I > can't seem to get it to go into my personal address book. The Personal Address Book service is long obsolete and tyou shouldn't be using it. The Contacts folder supercedes the PAB. SignatureBrian Tillman Thanks Brian, Sorry, I'm a bit of a newbie when it comes to using Contacts/Distributions lists (clearly!) I have been creating my distribution lists in my contacts folder, and the only way I've got them to work is to create them in a personal address book! That would suit me, but that then means I have trouble when sending to colleagues... On a related note, when I use the address book functions (like clicking To,Cc etc), using the "View Names from" drop-down, I can select "Personal Address Book", but not "Contacts". I have a colleague here who can do vice-versa. Do I need to change my settings somewhere? > > The problem appears to be that the distribution list was created in my > > contacts folder, but it is not in my personal address book, but I > > can't seem to get it to go into my personal address book. > > The Personal Address Book service is long obsolete and tyou shouldn't be > using it. The Contacts folder supercedes the PAB. > Sorry, I'm a bit of a newbie when it comes to using > Contacts/Distributions lists (clearly!) I have been creating my > distribution lists in my contacts folder, and the only way I've got > them to work is to create them in a personal address book! That would > suit me, but that then means I have trouble when sending to > colleagues... Why would it mean that? It shouldn't. The way to create a new DL is with File>New DIstribution List. After constructing the list, click Save and Close and it will be entered in your default Contacts folder. > On a related note, when I use the address book functions (like > clicking To,Cc etc), using the "View Names from" drop-down, I can > select "Personal Address Book", but not "Contacts". I have a > colleague here who can do vice-versa. Do you have the Outlook Address Book service configured in your mail profile? CLick Tools>E-mail Accounts>View or change existing directories or address books>Next. Do you see "Outlook Address Book"? SignatureBrian Tillman Cheers Brian, Thanks for all your help with this. I think we've sussed it. E-Mail Accounts shows an address book called 'Personal Address Book' rather than 'Outlook Address Book'. I've since spoke to our company IT department, who have advised that any requests for distribution lists must go through them, so presumably this option has been disabled. I've found a way round it, by creating a personal distribution list (in personal address book instead of contacts), but there's been no way of sending it to others or to create it directly in contacts. Thanks for all your help again, Brian. Darren > > Sorry, I'm a bit of a newbie when it comes to using > > Contacts/Distributions lists (clearly!) I have been creating my [quoted text clipped - 15 lines] > profile? CLick Tools>E-mail Accounts>View or change existing directories or > address books>Next. Do you see "Outlook Address Book"? |
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