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MS Office Forum / Outlook / Contacts / June 2007

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Working in the Contact Window

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mubjo - 24 Jun 2007 19:24 GMT
When  I click the new contact button and the window opens there should be
three tabs labeled "Contact", "Insert" and "Format Text". Mine however, does
not show the "Insert" tab and I can't figure out how to get it to come up.
Any help would be appreciated. I'm using Windows XP Professional and Office
Professional 2007.
Remove ABCD from Email address to reply - 24 Jun 2007 22:57 GMT
Why do you think there should be an insert tab, I don't have it in my
Outlook 2007

Signature

Neil

> When  I click the new contact button and the window opens there should be
> three tabs labeled "Contact", "Insert" and "Format Text". Mine however,
[quoted text clipped - 3 lines]
> Office
> Professional 2007.
Judy Gleeson (MVP Outlook) - 25 Jun 2007 00:53 GMT
I have one and so should both of you.  It's the Tab with Insert Item,
Attachment, Signature etc on it.  Quite an important one!

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook

read my articles here: www.judygleeson.com
www.acorntraining.com.au
Canberra, Australia

Joseph Joubert
To teach is to learn twice.
> Why do you think there should be an insert tab, I don't have it in my
> Outlook 2007
[quoted text clipped - 7 lines]
>> Office
>> Professional 2007.
Remove ABCD from Email address to reply - 25 Jun 2007 01:37 GMT
I have an insert tab for calendar and email but not for contacts.  Do you
really have an insert tab for contacts - why would you insert an attachment
or signature?

Signature

Neil

>I have one and so should both of you.  It's the Tab with Insert Item,
>Attachment, Signature etc on it.  Quite an important one!
[quoted text clipped - 21 lines]
>>> Office
>>> Professional 2007.
Judy Gleeson (MVP Outlook) - 25 Jun 2007 04:49 GMT
I would insert an attachment for many reasons.  Here are a few examples:

I send this client a quote for training and attach a hyperlink to the Quote
on the shared drive of the server.
I have a staff member as a Contact and hyperlink thier job description in.

Signature

I hope this helps you at least a little bit!

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook

read my articles here: www.judygleeson.com
www.acorntraining.com.au
Canberra, Australia

Joseph Joubert
To teach is to learn twice.

>I have an insert tab for calendar and email but not for contacts.  Do you
>really have an insert tab for contacts - why would you insert an attachment
[quoted text clipped - 25 lines]
>>>> Office
>>>> Professional 2007.
Remove ABCD from Email address to reply - 25 Jun 2007 04:59 GMT
After thinking about it, I agree it has some uses that would be nice.  That
being said, how do I get the insert tab to be added to my contacts.  When I
installed, I never had any problems or error messages (upgraded from 2003).
Would appreciate any hints.  I guess I am also wondering if I am missing any
other tabs in other areas.

Signature

Neil

>I would insert an attachment for many reasons.  Here are a few examples:
>
[quoted text clipped - 31 lines]
>>>>> Office
>>>>> Professional 2007.
Remove ABCD from Email address to reply - 26 Jun 2007 06:00 GMT
Okay, I uninstalled office and then reinstalled.  I still do not have an
insert tab when I open up an Outlook 2007 contact.  Does anyone have a
suggestion on how I can get the insert tab.

Signature

Neil

> After thinking about it, I agree it has some uses that would be nice.
> That being said, how do I get the insert tab to be added to my contacts.
[quoted text clipped - 38 lines]
>>>>>> Office
>>>>>> Professional 2007.
Remove ABCD from Email address to reply - 28 Jun 2007 01:58 GMT
For anyone who has the problem with the insert tab not showing up for
contacts, I thought I might advise you of what has happened to me.

I called Microsoft and it took them about 1.5 hours to "fix" the problem.
What they finally had me do was to delete the addins folder in the registry.
Once they did that, I had the insert tab but Business Contact Manager
disappeared.  After several hours on the phone with Microsoft and several
more hours on my own, I still do not have BCM.  I have done a repair,
add/remove and a complete uninstall and reinstall and not any closer to a
resolution.  The bottom line is terrible Microsoft support and not ownership
by Microsoft for resolving the problem even though they caused it.

I feel better having vented my frustration and don't really expect any help
but if someone has an idea, I am all ears.
Signature


Neil

> After thinking about it, I agree it has some uses that would be nice.
> That being said, how do I get the insert tab to be added to my contacts.
[quoted text clipped - 38 lines]
>>>>>> Office
>>>>>> Professional 2007.
Russ Valentine [MVP-Outlook] - 28 Jun 2007 02:51 GMT
I don't, but why did you leave secret the fact that you are using BCM?
Signature

Russ Valentine
[MVP-Outlook]

> For anyone who has the problem with the insert tab not showing up for
> contacts, I thought I might advise you of what has happened to me.
[quoted text clipped - 53 lines]
>>>>>>> Office
>>>>>>> Professional 2007.
Remove ABCD from Email address to reply - 28 Jun 2007 03:31 GMT
I guess I did not mention in the post that I had BCM because I didn't
realize it would have any impact on the problem at hand.  In looking back
now, that may not have been such a good decision.

Signature

Neil

>I don't, but why did you leave secret the fact that you are using BCM?
>> For anyone who has the problem with the insert tab not showing up for
[quoted text clipped - 54 lines]
>>>>>>>> and Office
>>>>>>>> Professional 2007.
Remove ABCD from Email address to reply - 28 Jun 2007 03:36 GMT
By the way, I did advise Microsoft support that I had BCM before they
started any suggestions for my problem.  I did not mention it in this NG as
an oversight

Signature

Neil

>I guess I did not mention in the post that I had BCM because I didn't
>realize it would have any impact on the problem at hand.  In looking back
[quoted text clipped - 59 lines]
>>>>>>>>> and Office
>>>>>>>>> Professional 2007.
Sue Mosher [MVP-Outlook] - 28 Jun 2007 13:00 GMT
It makes sense for the Insert tab not to be present on BCM contacts and accounts. Remember that these items are not "real" Outlook contacts. Instead, they are database records that look like Outlook contacts. The database can't store any attachments, so the Insert tab probably is missing to prevent you from adding any.

It seems to me that the remaining question is whether you were missing the Insert tab on contacts in your own default Contacts folder as well.

In any case, since you have an open support incident, you should keep pressing Microsoft to get you back to a state where you have BCM and have the Insert tab in contacts in your default Contacts folder.
Signature

Sue Mosher, Outlook MVP
  Author of Microsoft Outlook 2007 Programming:
    Jumpstart for Power Users and Administrators
   http://www.outlookcode.com/article.aspx?id=54

> For anyone who has the problem with the insert tab not showing up for
> contacts, I thought I might advise you of what has happened to me.
[quoted text clipped - 32 lines]
>>>>>> Why do you think there should be an insert tab, I don't have it in my
>>>>>> Outlook 2007

>>>>>>> When  I click the new contact button and the window opens there
>>>>>>> should be
[quoted text clipped - 5 lines]
>>>>>>> Office
>>>>>>> Professional 2007.
Remove ABCD from Email address to reply - 29 Jun 2007 17:01 GMT
I do not have the insert tab in either the BCM contacts or Outlook 2007
contacts.

As you say, I have opened a case with MS.  MS finally got my BCM installed
and runs fine.  Of course, in doing so MS once again got rid of the insert
tab on the Outlook contacts.  It is getting very frustrating spending my
days on the phone with"support".

Signature

Neil

It makes sense for the Insert tab not to be present on BCM contacts and
accounts. Remember that these items are not "real" Outlook contacts.
Instead, they are database records that look like Outlook contacts. The
database can't store any attachments, so the Insert tab probably is missing
to prevent you from adding any.

It seems to me that the remaining question is whether you were missing the
Insert tab on contacts in your own default Contacts folder as well.

In any case, since you have an open support incident, you should keep
pressing Microsoft to get you back to a state where you have BCM and have
the Insert tab in contacts in your default Contacts folder.
Signature

Sue Mosher, Outlook MVP
  Author of Microsoft Outlook 2007 Programming:
    Jumpstart for Power Users and Administrators
   http://www.outlookcode.com/article.aspx?id=54

"Remove ABCD from Email address to reply" <neil154ABCD@gmail.com> wrote in
message news:eApTD%23RuHHA.668@TK2MSFTNGP05.phx.gbl...

> For anyone who has the problem with the insert tab not showing up for
> contacts, I thought I might advise you of what has happened to me.
[quoted text clipped - 39 lines]
>>>>>> Why do you think there should be an insert tab, I don't have it in my
>>>>>> Outlook 2007

>>>>>>> When  I click the new contact button and the window opens there
>>>>>>> should be
[quoted text clipped - 5 lines]
>>>>>>> Office
>>>>>>> Professional 2007.
Remove ABCD from Email address to reply - 29 Jun 2007 19:51 GMT
I am now going to post this issue in the BCM NG.  Microsoft just informed me
that this is a know bug and when BCM is installed the insert tab for
contacts in Outlook (not BCM) disappears.  I would like to know if this
really happens in all cases.

Signature

Neil

>I do not have the insert tab in either the BCM contacts or Outlook 2007
>contacts.
[quoted text clipped - 72 lines]
>>>>>>>> Office
>>>>>>>> Professional 2007.
mubjo - 25 Jun 2007 01:43 GMT
After going through five different books at Barnes and Noble on Outlook each
showed an example with the three tabs. At least I know I'm not the only one.
I'm still interested in a fix or a reason why we are different, if anyone
knows.

> Why do you think there should be an insert tab, I don't have it in my
> Outlook 2007
[quoted text clipped - 6 lines]
> > Office
> > Professional 2007.
Judy Gleeson (MVP Outlook) - 28 Jun 2007 03:51 GMT
How about you go ask in the BCM newsgroup as it seems to be a BCM related
issue.

Judy Gleeson
MVP Outlook
Outlook trainer and author of Productiv_IT with Outlook

read my articles here: www.judygleeson.com
www.acorntraining.com.au
Canberra, Australia

Joseph Joubert
To teach is to learn twice.
> After going through five different books at Barnes and Noble on Outlook
> each
[quoted text clipped - 15 lines]
>> > Office
>> > Professional 2007.
 
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