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MS Office Forum / Outlook / Contacts / August 20072 Contacts folders in Address Book
I followed Russ Valentine's advice for how to make my Contact information appear in the address book in Outlook (http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002). However, I now have two folders called "Contacts" showing up when I click on To: (a "primary" Contacts and a "secondary" Contacts). The "primary" Contacts folder shows nothing, but the "secondary" Contacts folder contains all my Contact data. And each time I click on To: when creating a new message, I always have to manually select the "secondary" Contacts folder. Can anyone tell me how I can delete the "primary" Contacts folder (since nothing is in it) and make the "secondary" Contacts folder the NEW "primary" Contacts folder so that when I click on To:, my Contact data shows up? In essence, I want to end up with just ONE Contacts folder again. Thanks in advance for any help. Bob Display the Folder List navigation pane and tell us what top-level folders you have and where these two Contacts folders appear in relation to those top-level folders. To change the default list in the address book, choose Tools | Address Book, Tools | Options.  SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 >I followed Russ Valentine's advice for how to make my Contact information > appear in the address book in Outlook [quoted text clipped - 10 lines] > Thanks in advance for any help. > Bob Sue, Only one Contacts folder appears in the Folder list (under Personal Folders). Where I see the two Contacts folders is when I either create a new message and click on To:, or when I click on the Address Book button on the toolbar and then click on the "Show Names from the:" drop-down list. In that drop-down list, the 1st (I assume "primary") Contacts shows no data, but the 2nd (I assume "secondary") Contacts correctly shows all my Contacts data. Bob > Display the Folder List navigation pane and tell us what top-level folders you have and where these two Contacts folders appear in relation to those top-level folders. > [quoted text clipped - 13 lines] > > Thanks in advance for any help. > > Bob So, you have only one data store, Personal Folders ? Try removing the Outlook Address Book service and adding it back in again. If that doesn't do the trick, your mail profile is probably sufficiently corrupt that only creating a new one will solve the problem. You can use the same .pst file as the data store in the new profile. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook 2007 Programming: Jumpstart for Power Users and Administrators http://www.outlookcode.com/article.aspx?id=54 > Sue, > [quoted text clipped - 10 lines] >> >> To change the default list in the address book, choose Tools | Address Book, Tools | Options. >> >I followed Russ Valentine's advice for how to make my Contact information >> > appear in the address book in Outlook [quoted text clipped - 10 lines] >> > Thanks in advance for any help. >> > Bob Sue, Per your advice, removing the Outlook Address Book service and adding it back in again did the trick! Thanks again for all your help. Bob > So, you have only one data store, Personal Folders ? > [quoted text clipped - 28 lines] > >> > Thanks in advance for any help. > >> > Bob This worked for me too, when my boss was stuck in the same situation. Thanks a million! > So, you have only one data store, Personal Folders ? > [quoted text clipped - 28 lines] > >> > Thanks in advance for any help. > >> > Bob One more thing: when I performed the steps described in the URL below, after I clicked the "Show this folder as an e-mail Address Book" checkbox, in the "Name of Address Book" input box I inputted the name "Contacts" thinking that doing so would "link" my Contacts data with the Address Book. Afterwards, I ended with the two "Contacts" entries being displayed in the "Show names from the:" drop-down box when I click on the Address Book button. Regardless, I want to end up with only ONE Contacts entry (with my Contacts data associated with it) when I either click on To: or when I click on the "Show names from the:" drop-down box. Thanks again for your help. Bob > Display the Folder List navigation pane and tell us what top-level folders you have and where these two Contacts folders appear in relation to those top-level folders. > [quoted text clipped - 13 lines] > > Thanks in advance for any help. > > Bob |
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