 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWordDirectoryUser Groups Related Topics Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ... |
MS Office Forum / Outlook / Contacts / August 2007email address incorrect in distribution list
I have a contact that used to have the email address X but I have changed the address to be Y. When I look at the address in my contacts, I see it correctly as Y. But whenever I add the contact to a distribution list, it still uses the old address X. I know it uses the old one because when I view the distibution list, there's a two- column list (the left column is the name and the right is the address) and it shows the old address in the right column. When I send an email to the distribution list, it sends it to the old address. Thanks in advance, John Have you actually removed that person from the DL and then added them back to it? Try it if you haven't.  SignatureBill R MVP >I have a contact that used to have the email address X but I have > changed the address to be Y. When I look at the address in my [quoted text clipped - 7 lines] > Thanks in advance, > John > Have you actually removed that person from the DL and then added them back > to it? Try it if you haven't. Yes I have tried that and it doesn't work. It's so strange because when I am looking at the dialog that lists all of the contacts in the distribution list (with the name in the left column and the email address in the right column), it shows the old email address for the contact. But if I double-click on the contact, so that it brings up the dialog with all the info for the contact, it shows their new email address. btw, I am using outlook 2002. Any other ideas? thanks Have you tried the Update Now button on the right side of the window? SignatureCheers, Alphonse >I have a contact that used to have the email address X but I have > changed the address to be Y. When I look at the address in my [quoted text clipped - 7 lines] > Thanks in advance, > John > Have you tried the Update Now button on the right side of the window? Yes I have tried that and it doesn't work. It's so strange because when I am looking at the dialog that lists all of the contacts in the distribution list (with the name in the left column and the email address in the right column), it shows the old email address for the contact. But if I double-click on the contact, so that it brings up the dialog with all the info for the contact, it shows their new email address. btw, I am using outlook 2002. Any other ideas? thanks >> Have you tried the Update Now button on the right side of the window? > [quoted text clipped - 5 lines] > the dialog with all the info for the contact, it shows their new email > address. btw, I am using outlook 2002. Any other ideas? thanks Double-click that e-mail address and open the "E-Mail Properties" dialogue. Does the address look correct there? SignatureBrian Tillman [MVP-Outlook] > Double-click that e-mail address and open the "E-Mail Properties" dialogue. > Does the address look correct there? > -- > Brian Tillman [MVP-Outlook] Yes, if you double-click that e-mail address and open the "E-Mail Properties" dialogue, the address looks correct there. > Yes, if you double-click that e-mail address and open the "E-Mail > Properties" dialogue, the address looks correct there. I'm stumped. SignatureBrian Tillman [MVP-Outlook] There is the small possibility that the e-mail 2 field is populated and that it is what is displaying? Sounds far-fetched, but ...??? SignatureCheers, Alphonse > Have you tried the Update Now button on the right side of the window? Yes I have tried that and it doesn't work. It's so strange because when I am looking at the dialog that lists all of the contacts in the distribution list (with the name in the left column and the email address in the right column), it shows the old email address for the contact. But if I double-click on the contact, so that it brings up the dialog with all the info for the contact, it shows their new email address. btw, I am using outlook 2002. Any other ideas? thanks > There is the small possibility that the e-mail 2 field is populated and that > it is what is displaying? Sounds far-fetched, but ...??? > -- > Cheers, > Alphonse Nope. I opened the contact properties email2 isn't filled in. So I went to the "all fields" tab and looked through every single field associated with the contact and didn't see the old/wrong address anywhere. Here are a couple of questions about behaviour I noticed while trying to reproduce your case: 1.- Have you tried deleting just the @ from this contact and clicking the Update Now button and try to open the contact again thru the DL? If you get a prompt to remove the contact, answer No. (You will need to go back to that Contact's folder to open it's form and paste the @ back, and reinsert that contact to the DL.) 2.- Is the icon in the DL for this contact an ID card or a Rolodex card? 3.- If you open the contact from the DL, do you get the full Contact form, or just a small E-mail Properties window? Last, and this is a total shot-in-the-dark, is it possible that there is a duplicate record for this contact? I'm betting on the No answer, but I had to ask. SignatureCheers, Alphonse On Aug 15, 2:07 pm, "Alphonse" <al...@home.com> wrote: > There is the small possibility that the e-mail 2 field is populated and > that > it is what is displaying? Sounds far-fetched, but ...??? > -- > Cheers, > Alphonse Nope. I opened the contact properties email2 isn't filled in. So I went to the "all fields" tab and looked through every single field associated with the contact and didn't see the old/wrong address anywhere. > Here are a couple of questions about behaviour I noticed while trying to > reproduce your case: [quoted text clipped - 12 lines] > Cheers, > Alphonse 1. When I follow your instructions, I do get the prompt asking if I want to remove the contact. 2. The icon is an ID card like a business card. Most of my contacts have a rolodex card. I am not sure the difference actually. 3. I get the full contect form. I kept opening the contact form, changing the email address around, saving it, and updating the dist list, and eventually the DL got the right address. I don't know what the problem was, but thanks for your suggestions. One question for you though: If I change the email address for one of my contacts, do I have to go to every DL that the contact is in and click the "update now" buttons in order for the DL to use the new address? thanks again. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.