Ihave followed the advise in Outlook Help. When you get to Account Settings-
Address book- The remove icon is grey shadded. when you hilight the Outlook
address book remove icon remains grey shadded and will not remove the old
Outlook address book.
> Ihave followed the advise in Outlook Help. When you get to Account
> Settings- Address book- The remove icon is grey shadded. when you
> hilight the Outlook address book remove icon remains grey shadded and
> will not remove the old Outlook address book.
That's a problem with OL 2007: you can't remove the OAB service from an
existing profile. You'll need to create a new mail profile and add it and
your accounts (and data files) to the new one.

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Brian Tillman [MVP-Outlook]
krisself1 - 13 Aug 2007 15:48 GMT
I am having the same problem. I also use Active Sync for my PPC-6700. Will I
need to create a new profile ont it as well?
> > Ihave followed the advise in Outlook Help. When you get to Account
> > Settings- Address book- The remove icon is grey shadded. when you
[quoted text clipped - 4 lines]
> existing profile. You'll need to create a new mail profile and add it and
> your accounts (and data files) to the new one.
Brian Tillman - 13 Aug 2007 20:11 GMT
> I am having the same problem. I also use Active Sync for my PPC-6700.
> Will I need to create a new profile ont it as well?
Windows Mobile devices don't have mail profiles. They use whichever profile
on your PC that you tell them to use.

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Brian Tillman [MVP-Outlook]
Flexco - 13 Aug 2007 20:52 GMT
> > Ihave followed the advise in Outlook Help. When you get to Account
> > Settings- Address book- The remove icon is grey shadded. when you
[quoted text clipped - 4 lines]
> existing profile. You'll need to create a new mail profile and add it and
> your accounts (and data files) to the new one.
Flexco
Brian Tillman - 14 Aug 2007 15:01 GMT
> Thanks but I'm not sure what OAB means.
Outlook Address Book service.
> can you walk me through how
> to create a new mail profile and add it without losing may
> contactsand catagories?
http://www.howto-outlook.com/faq/newprofile.htm should help.

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Brian Tillman [MVP-Outlook]