Saving changes to Outlook Contact

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J Austin - 20 Aug 2007 22:32 GMT

I have run into this problem in both OL 2003 and 2007. Sometimes when I
attempt to save a contact change I get the message "This item cannot be saved
because it was changed by another user or in another window. Do you want to
make a copy in the default folder for this item? I get around it by
erasing/cancelling the change, opening up the contact again, and re-entering
the change. Then sometimes it will save. If the changes were substantial,
this is very cumbersome. When I say go ahead and save in default folder, I
can never find and do not know what is the "default folder". I've just run
into the issue again when attempting to add contacts to a new Distribution
List. I use Oulook Connector, but don't see how that could be involved.

Any ideas/suggestions?

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BillR [MVP] - 21 Aug 2007 15:02 GMT

Is anything else accessing that Contacts list? Synch software ...?

Signature

Bill R MVP

>I have run into this problem in both OL 2003 and 2007. Sometimes when I
> attempt to save a contact change I get the message "This item cannot be
[quoted text clipped - 14 lines]
>
> Any ideas/suggestions?

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J Austin - 21 Aug 2007 16:00 GMT

BillR - The only thing is Outlook Connector. I have four machines (2 at
office and 2 at home). Each set has an MSN (different ones for my wife and
myself) account with Outlook Connector and all machines are kept on so there
is continuous updating (on OCs random schedule). I have seen the error on
all machines. It could be that the randomness of the error may be tied to
the background synchronization. I have had considerable long-term issues
with getting Outlook Connector to keep everything synchronized, but overall
is appears to be working. There is a new version (3), but I really have had
a lot of trouble getting technical information and support for this product.
When I had an original problem with OC, a top Outlook technician could not
find/talk to a senior OC person. Had to call like a customer. Never could
find out "who" in MS owned the product. So, I guess I had not even
considered this product might be involved in the Outlook error.

Thanks

> Is anything else accessing that Contacts list? Synch software ...?
>
[quoted text clipped - 16 lines]
> >
> > Any ideas/suggestions?

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BillR [MVP] - 21 Aug 2007 16:47 GMT

I'd say you found the problem. It would be having all connected at the same
time.
Sorry to hear about your problem finding someone to contact. I know it well.
Maybe if you go for the beta of the OC there will be a feedback mechanism. I
think it's an informal beta so it won't have support groups which is a
shame.

Signature

Bill R MVP

> BillR - The only thing is Outlook Connector. I have four machines (2 at
> office and 2 at home). Each set has an MSN (different ones for my wife
[quoted text clipped - 42 lines]
>> >
>> > Any ideas/suggestions?

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J Austin - 22 Aug 2007 13:18 GMT

BillR: Yes, you are probably correct. But, having them connected and all
up-to-date is the main reason I went to OC. They should really detail what
the limitations are. I can't even find a formal list of the list of fields
that it synchronizes. I actually started with OC when Outlook support told
me I had to use it to get categories to work with e-mail. I'll try your
suggestion and see if I can get somewhere with the new beta. However, that
in itself is a scary approach. Thanks for the feedback.

> I'd say you found the problem. It would be having all connected at the same
> time.
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> >> >
> >> > Any ideas/suggestions?

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BillR [MVP] - 23 Aug 2007 01:21 GMT

The beta version is fine. I'm using it here.

Signature

Bill R MVP

> BillR: Yes, you are probably correct. But, having them connected and all
> up-to-date is the main reason I went to OC. They should really detail
[quoted text clipped - 73 lines]
>> >> >
>> >> > Any ideas/suggestions?

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J Austin - 23 Aug 2007 03:56 GMT

Thanks - I'll give it a try.

> The beta version is fine. I'm using it here.
>
[quoted text clipped - 75 lines]
> >> >> >
> >> >> > Any ideas/suggestions?

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