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MS Office Forum / Outlook / Contacts / March 2008Word 2007 crashes when accessing contacts
I am using Windows Vista Business with Word 2002 and Outlook 2007. When I try to use the Envelope function and attempt to access Contacts within it, Word crashes. Expected. Versions must match if you expect to integrate Outlook and Word.  SignatureRuss Valentine [MVP-Outlook] >I am using Windows Vista Business with Word 2002 and Outlook 2007. When I >try > to use the Envelope function and attempt to access Contacts within it, > Word > crashes. Actually, that's not true. Word 2002 worked well with Outlook 98 in my old computer. Is there a fix for this or is Microsoft merely forcing me to upgrade to Word 2007? > Expected. Versions must match if you expect to integrate Outlook and Word. > >I am using Windows Vista Business with Word 2002 and Outlook 2007. When I > >try > > to use the Envelope function and attempt to access Contacts within it, > > Word > > crashes. It has always been true for every version of Office. The only exception was Outlook 98 which was actually a short-lived interim build released between Office versions. There is no fix. Sorry. SignatureRuss Valentine [MVP-Outlook] > Actually, that's not true. Word 2002 worked well with Outlook 98 in my old > computer. Is there a fix for this or is Microsoft merely forcing me to [quoted text clipped - 8 lines] >> > Word >> > crashes. "Always" and "exception" are mutually exclusive. This is nonsense. Enjoy your paycheck, Russ. > It has always been true for every version of Office. The only exception was > Outlook 98 which was actually a short-lived interim build released between [quoted text clipped - 11 lines] > >> > Word > >> > crashes. Reread my post. It is perfectly accurate. Outlook 98 was not part of an Office release. To what paycheck are you referring? SignatureRuss Valentine [MVP-Outlook] > "Always" and "exception" are mutually exclusive. This is nonsense. Enjoy > your [quoted text clipped - 20 lines] >> >> > Word >> >> > crashes. You are making a distinction between an Office release and a "short lived interim build released between Office versions." A distinction without a real world difference to a consumer who is just trying to earn a living. It is a technical, "perfectly accurate" statement an attorney would make on the behalf of a guilty client. Word 2002 works very well on Vista. Outlook 2007 works very well on Vista. The Envelopes/Address Book is a universally used function in Word. For Microsoft not to make it compatible is ridiculous. It feels like they are trying to force an upgrade without actually saying so because consumers might balk at having to purchase new software when they are perfectly happy with what they have already. As for my "paycheck" reference, it sounds like you are making an excuse for Microsoft. > Reread my post. It is perfectly accurate. Outlook 98 was not part of an > Office release. [quoted text clipped - 23 lines] > >> >> > Word > >> >> > crashes. There is a huge difference between an interim build of one Office component and a new version of the entire Office Suite. I am making excuses for no one. Every new Office version has required its component apps to be the same version to retain integration. It has nothing to do with trying to "force an upgrade." It has everything to do with keeping code compatible. SignatureRuss Valentine [MVP-Outlook] > You are making a distinction between an Office release and a "short lived > interim build released between Office versions." A distinction without a [quoted text clipped - 49 lines] >> >> >> > Word >> >> >> > crashes. Re-read your email. You sound like the PC character on the old Apple commercial. Ah yes, the integration factor of the component apps is paramount! The point is Microsoft could have made Word 2002 and Outlook 2007 compatible so that the Envelope address function was integrated. They chose not to and you would never know it until you tried to use the function since otherwise the program works well. If you think that is just about code compatibility and not money, you are being very naive. Whatever. If there's no fix, end of story. > There is a huge difference between an interim build of one Office component > and a new version of the entire Office Suite. I am making excuses for no [quoted text clipped - 54 lines] > >> >> >> > Word > >> >> >> > crashes. As I said, there is no fix and there never has been. One of us is naive and it is not I. Dream on. SignatureRuss Valentine [MVP-Outlook] > Re-read your email. You sound like the PC character on the old Apple > commercial. Ah yes, the integration factor of the component apps is [quoted text clipped - 82 lines] >> >> >> >> > Word >> >> >> >> > crashes. I'm not naive. I know it's about money. You, on the other hand, are a liar and shill for Microsoft. > As I said, there is no fix and there never has been. One of us is naive and > it is not I. Dream on. [quoted text clipped - 84 lines] > >> >> >> >> > Word > >> >> >> >> > crashes. > I'm not naive. I know it's about money. You, on the other hand, are a > liar and shill for Microsoft. Except that he's telling the truth and doesn't work for Microsoft. SignatureBrian Tillman [MVP-Outlook] Microsoft phone support disagrees with both of you. They chose not to make a patch. They can. > > I'm not naive. I know it's about money. You, on the other hand, are a > > liar and shill for Microsoft. > > Except that he's telling the truth and doesn't work for Microsoft. > Microsoft phone support disagrees with both of you. They chose not to > make a patch. They can. Well, naturally they _can_, but that's not the real issue. The real issue is they haven't made Outlook and Word interoperate without being the same version of ten years and I'd bet my bottom dollar they don't intend to start doing it again. SignatureBrian Tillman [MVP-Outlook] Outlook 98-Word 2002. Also, I believe, although I'm not sure, Outlook98-Word 97... and let's keep your "bottom dollar" out of this. Also, all that had to be said when first I asked the question was, No, it is not compatible, no, they don't have a fix, and yes, you must upgrade to Word 2007. Russ, reacted to the word "forced"(to upgrade). But, isn't that really the case? You said, "Of course they can" fix it. I agree. They chose not to. Russ is the one who came up with, it isn't about the money, it's about the code. Please. Finally, the fact that Microsoft extended their support of Word 2002 after 2006 for security issues only is a clear indicator how many people still use it. And for a reason; it's very good. When purchasing a new computer with Vista any normal consumer would assume that they would not have to upgrade their basic programs. It should be noted and in a very obvious way. That's all. > > Microsoft phone support disagrees with both of you. They chose not to > > make a patch. They can. [quoted text clipped - 3 lines] > version of ten years and I'd bet my bottom dollar they don't intend to start > doing it again. Hasn't this gone beyond the point of pointless? You have your issues readily defined, Microsoft has its policies, equally defined. Move on. This is no longer a question for support, it is a question of philosophies. Bottom line, your scenario is not supported and will not be addressed for out of support software. SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Seth Pearlman asked: | Outlook 98-Word 2002. Also, I believe, although I'm not sure, | Outlook98-Word [quoted text clipped - 25 lines] || -- || Brian Tillman [MVP-Outlook] Yes. That's what "That's all" means. We're done. Scratch that. > Hasn't this gone beyond the point of pointless? You have your issues readily defined, Microsoft has its policies, equally defined. Move on. > [quoted text clipped - 29 lines] > || -- > || Brian Tillman [MVP-Outlook] > When > purchasing a new computer with Vista any normal consumer would assume > that they would not have to upgrade their basic programs. It should > be noted and in a very obvious way. That's all. I personally think it's very obviously noted. One merely must look at the Office website and read. SignatureBrian Tillman [MVP-Outlook] Brian, I bought Outlook 2007 as a stand alone. Starting at the Outlook 2007 home page. Please walk me through where you would find it's imcompatibility with Word 2002. Thank you. > > When > > purchasing a new computer with Vista any normal consumer would assume [quoted text clipped - 3 lines] > I personally think it's very obviously noted. One merely must look at the > Office website and read. > I bought Outlook 2007 as a stand alone. Starting at the Outlook 2007 > home page. Please walk me through where you would find it's > imcompatibility with Word 2002. Thank you. From <http://office.microsoft.com/search/redir.aspx?AssetID=XT102109291033&CTT=5&Origi n=HA102109301033> Method for determining Office Word install Office Outlook will check which version of Office Word is installed to determine what features will be enabled in the Outlook e-mail editor. The experience and features available should feel similar for users who previously installed only Outlook and not Word. The previous release experience was the model used to design the experience for Office Outlook 2007. When Word is not installed on the same machine as Office Outlook 2007, or is an earlier version of Word (Word 2003, Word 2002, Word 2000), some of the rich editing capabilities and item manipulation functionality that rely on Office Word 2007 are not available. The features detailed below will not be present within the Office Fluent user interface. For more information about the Word features described below, please review the Microsoft Office Word 2007 Product Guide (link: http://www.microsoft.com/office/word) SignatureBrian Tillman [MVP-Outlook] Snap! SignatureMilly Staples [MVP - Outlook] Post all replies to the group to keep the discussion intact. All unsolicited mail sent to my personal account will be deleted without reading. After furious head scratching, Brian Tillman asked: || I bought Outlook 2007 as a stand alone. Starting at the Outlook 2007 || home page. Please walk me through where you would find it's [quoted text clipped - 20 lines] | described below, please review the Microsoft Office Word 2007 Product | Guide (link: http://www.microsoft.com/office/word) Brian, thank you for taking the time to find this. Seriously. I don't know why they wouldn't list the specific problem with the Address B, since it's such a commonly used function, like they do the numerous Microsoft Office Fluent user issues. And if you want to consider the Address Book to be defined as "rich editing capabilities and item manipulation functionality," okay, fine again. I don't think it's clear. You do. Reasonable men differ. And, where lawyers and liability are concerned, this should cover them. As I said, before, you don't know it doesn't work until you install it. Buty it. Take your chances. After all, you've only been a loyal custmer for 15 years. Why Outlook 2007 doesn't work with 2002 is just a money issue as I said in the very begining. Nothing new there either. Maybe Russ is right, that I should "dream on" that quality will determine the market and not corporate strong arming. Regardless, you have been very helpful and very professional. Thank you again. Now, why Milly is taking credit for your diligence is puzzling. And her usage of black street jargon is just... creepy. The question is answered nothing more is necesary. Although, I'll bet your "bottom dollar" that old Milly won't be able to help herself. Have a happy Labor Day! > > I bought Outlook 2007 as a stand alone. Starting at the Outlook 2007 > > home page. Please walk me through where you would find it's [quoted text clipped - 19 lines] > the Word features described below, please review the Microsoft Office Word > 2007 Product Guide (link: http://www.microsoft.com/office/word) > Now, why Milly is taking credit for your diligence is puzzling. And > her usage of black street jargon is just... creepy. She's not. She's just having a little fun at my expense, and I'm chuckling with her. It's NOT a "snap" to find somet things on the Office web space and she's emphasizing that fact with a little humor. At least, that's my take on it. SignatureBrian Tillman [MVP-Outlook] If that's true, I'll buy it and stand corrected. Apologies to Milly. Of course, if it's not true... Would you please suggest to Microsoft that they include such information regarding compatibility in the product guide of the specific product a consumer is purchasing in a section called COMPATIBILITY, as opposed to Reading and Editing E-mail in Microsoft® Office Outlook® 2007 in the EmailEditorWhitepaper. Yikes! Thanks. > > Now, why Milly is taking credit for your diligence is puzzling. And > > her usage of black street jargon is just... creepy. [quoted text clipped - 3 lines] > and she's emphasizing that fact with a little humor. At least, that's my > take on it. I have Offic 2007 Small Business Edition. Word and Outlook are the same year and Word crashes every time I try to add a contact from outlook. Explain this! >Expected. Versions must match if you expect to integrate Outlook and Word. >>I am using Windows Vista Business with Word 2002 and Outlook 2007. When I >>try >> to use the Envelope function and attempt to access Contacts within it, >> Word >> crashes. I have Office 2007 Small Business Edition. Word and Outlook are the same year and Word crashes every time I try to add a contact from outlook. Explain this! >Expected. Versions must match if you expect to integrate Outlook and Word. >>I am using Windows Vista Business with Word 2002 and Outlook 2007. When I >>try >> to use the Envelope function and attempt to access Contacts within it, >> Word >> crashes.
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