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MS Office Forum / Outlook / Contacts / August 2007Contacts list not available
Since I had to re-install XP-Prof and restore from the backup, my list of contacts is not available in outlook 2003. In Outlook 2003, when I click "Contacts", the list is displayed. When I click mail -> New message -> To: the following error message appears: The address book could not be deplayed. The contacts folder associated with this address list could not be opened; it may have been moved or deleted or you do not have permission. Etc. I have tried the solution by Vince Averello of 9/7/2006 without success. Note that I renamed my computer. Coould this be the source of the problem. Any help would be appreciated.  SignaturePicobello We have no idea what solution you tried. The one that works is the one that is posted here daily. It is not unusual for the Outlook Address Book to “lose track” of the connection to its Contacts Folder when you move or import your PST or update your Outlook version or operating system. Use the following steps to reset the connection. Note that in some instances you may actually have to remove the Outlook Address Book completely from your Profile, close Outlook, and then re-add it before you can get it to work. Make sure the Contact folder is enabled as an email address book. Right click the Contacts folder, choose Properties then Outlook Address Book. Is the box to enable as email address book checked? If this is grayed out...Go to Tools | Email Accounts, choose View or change existing directories or address book. Is the Outlook Address Book present? If it isn't listed, add it and close and restart Outlook. If it is listed, then remove it and close then restart Outlook and repeat these steps to add it. More details available here: http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002 SignatureRuss Valentine [MVP-Outlook] > Since I had to re-install XP-Prof and restore from the backup, my list of > contacts is not available in outlook 2003. [quoted text clipped - 11 lines] > > Any help would be appreciated. Dear Russ, Thanks for your quick response. What you proposed did not work for me this time either. I deleted the listed Personal address list and then added it again, still without success: in Outlook the select names window called Message recipients still had the To:, CC: and Bcc. all grayed out. It seems that in Outlook I do have a few folders too many. Hereby the list: Personal Folders - This seems to be the active one Archive Folders - In complete, contains only Sent Items upo to 6/9/2006 Archive folders - Contains some subfolders: all empty Archive folders - Contains some subfolders: all empty Archive folders - Contains some subfolders: all empty Personal folders - Only the Sub folders Deleted items and Search folders, both empty. Personal folders - Seems to be full copy of the Personal folders at the top of the list. How do I find out which Personal folders contains my existing Contacts? And how can I move the correct Personal folders into Outlook? Regards, SignaturePicobello > We have no idea what solution you tried. The one that works is the one that > is posted here daily. [quoted text clipped - 32 lines] > > > > Any help would be appreciated. I have no idea what you mean by "Personal address list." That term has no meaning in Outlook's context. You'll need to provide a more accurate and complete description of your problem and what you did. You are now seemingly describing a completely unrelated issue when you say your To, CC and BCC fields are "grayed out." Clarify your post. SignatureRuss Valentine [MVP-Outlook] > Dear Russ, > Thanks for your quick response. [quoted text clipped - 71 lines] >> > >> > Any help would be appreciated. Russ, 1. Please read "Personal address book" for "Personal address list" in my previous message. The action I conducted referred to: Tools -> e-mail accounts -> Choose View or exchange exsiting directories or address book. Here I failed to reinstall the correct Personal address book. The correct Personal address book must be present on my computer because I can open it in "Contacts".(Here I presume that the listing of addresses under Contacts, is identical to the Personal address book used for finding e-mail addresses.) 2. Apologies that I went too quick with the "greyed out" issue. Here I refer to when I start a new message in Outlook and try to enter the recipients in the window "Mail recipients". If my previous explanation is still not sufficiently clear, please come back. And if all is now clear, please try to respond to my previous 2 questions. Thanks, SignaturePicobello > I have no idea what you mean by "Personal address list." That term has no > meaning in Outlook's context. [quoted text clipped - 77 lines] > >> > > >> > Any help would be appreciated. Outlook has not used a PAB for years. You should be using the Outlook Address Book. Reread the instructions I posted and follow them carefully. Nowhere will you see "Personal Address Book." SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 111 lines] >> >> > >> >> > Any help would be appreciated. Russ, The problem has been solved. I removed under tools -> E-mail accounts -> View or change existing directories or address books, the entry "Personal Address book" and left only "Outlook Address book". After restarting Outlook, I now have access to my Outlook addresses when composing an message. Thanks for your assistance, SignaturePicobello > Outlook has not used a PAB for years. You should be using the Outlook > Address Book. Reread the instructions I posted and follow them carefully. [quoted text clipped - 114 lines] > >> >> > > >> >> > Any help would be appreciated. |
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