Home | Contact Us | FAQ | Search & Site Map | Link to Us
Sign In | Join | Other 45 Sites in Network
Home
DiscussionsAccessExcelInfoPathOutlookPowerPointPublisherWord
DirectoryUser Groups
Related Topics
Outlook ExpressInternet ExplorerWindowsMS Server ProductsMore Topics ...

MS Office Forum / Outlook / Contacts / August 2007

Tip: Looking for answers? Try searching our database.

outlook 2003 address book missing when composing e-mail messages

Thread view: 
Enable EMail Alerts  Start New Thread
Thread rating: 
sportnoy - 31 Aug 2007 18:54 GMT
when composing an e-mail I can no longer access/select my contacts from my
address book from the tools menu.  There is nothing in the drop down box.  
Previously the drop down box defaulted on something other than contacts and
I'd have to select contacts (which always bugged me), but now I there's
nothing there and I am forced to go to the contacts tab on Outlook outside of
the message I am composing and copy/paste the contacts I need (a real pain).  
Any idea how I can re-establish this function?
Russ Valentine [MVP-Outlook] - 31 Aug 2007 21:32 GMT
Impossible to answer without knowing your Outlook version and the steps that
were used to disconnect your Contacts Folder from the address book service.
It is not unusual for the Outlook Address Book to “lose track” of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or operating system. Use the following steps to reset
the connection. Note that in some instances you may actually have to remove
the Outlook Address Book completely from your Profile, close Outlook, and
then re-add it before you can get it to work.

For Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

For Outlook 2002/2003:
Make sure the Contact folder is enabled as an email address book. Right
click the Contacts folder, choose Properties then Outlook Address Book. Is
the box to enable as email address book checked?
If this is grayed out...Go to Tools | Email Accounts, choose View or change
existing directories or address book. Is the Outlook Address Book present?
If it isn't listed, add it and close and restart Outlook.  If it is listed,
then remove it and close then restart Outlook and repeat these steps to add
it.

More details available here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Signature

Russ Valentine
[MVP-Outlook]

> when composing an e-mail I can no longer access/select my contacts from my
> address book from the tools menu.  There is nothing in the drop down box.
[quoted text clipped - 6 lines]
> pain).
> Any idea how I can re-establish this function?

Rate this thread:






 
Sign In
Join
My Latest Posts
My Monitored Threads
My Blog
My Photo Gallery
My Profile
My Homepage

Start New Thread
Enable EMail Alerts
Rate this Thread



©2008 Advenet LLC   Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.