losing path to NK2 file

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Lynn - 02 Oct 2007 02:10 GMT

I've had this happen to 2 separate users on 2 systems within past month. Both
running OL2k3 on WinXPProSP2. They can still see their .pst file but lose the
connection to the NK2. The files were still there but OL didn't see them.
Instead created new file in "wrong" path: C:\windows\Application
data\microsoft\outlook (instead of under the user profile). Once I rename new
file and copy old one to this location, autocomplete works again. Why does
this happen and how can I force OL to search for the NK2 under the user
profile path?

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Russ Valentine [MVP-Outlook] - 02 Oct 2007 03:06 GMT

You can't. The problem is with the Outlook profile which you must recreate.

Signature

Russ Valentine
[MVP-Outlook]

> I've had this happen to 2 separate users on 2 systems within past month.
> Both
[quoted text clipped - 7 lines]
> this happen and how can I force OL to search for the NK2 under the user
> profile path?

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Lynn - 03 Oct 2007 23:56 GMT

Thanks, Russ. I suspected that was going to be the answer but never hurts to
ask. Now I have to figure out why one user's profile is continually getting
corrupted. He's a serial outlook killer, took less than a week on his newest
computer! What's even stranger is that the second user is the first one's
assistant, and they are the only two I can recall having troubles like this
in the 8 years I've been supporting the users here! Either that or they're
the only two who complained about it...

> You can't. The problem is with the Outlook profile which you must recreate.
> > I've had this happen to 2 separate users on 2 systems within past month.
[quoted text clipped - 8 lines]
> > this happen and how can I force OL to search for the NK2 under the user
> > profile path?

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Russ Valentine [MVP-Outlook] - 04 Oct 2007 00:53 GMT

The number one cause for these problems is AV software. Might want to have a
look there as a start.

Signature

Russ Valentine
[MVP-Outlook]

> Thanks, Russ. I suspected that was going to be the answer but never hurts
> to
[quoted text clipped - 26 lines]
>> > this happen and how can I force OL to search for the NK2 under the user
>> > profile path?

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Lynn - 04 Oct 2007 01:45 GMT

Thanks for the insight. Have 30+ users on same AV software, on various
versions of Outlook, and only 2 have this issue, but that doesn't mean it
isn't the AV...

> The number one cause for these problems is AV software. Might want to have a
> look there as a start.
[quoted text clipped - 28 lines]
> >> > this happen and how can I force OL to search for the NK2 under the user
> >> > profile path?

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