Added contacts disappearing

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Malcolm L. Miles - 23 Oct 2007 15:58 GMT

I have been having troubvle with newly added (and saved) contacts
disappearing from the Contacts folder. I will complete;y add a new contact
only to find out later that the contact doesn't appear at all in the folder.

Has anyone experienced this? How do you fix it?

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Russ Valentine [MVP-Outlook] - 23 Oct 2007 21:16 GMT

You must provide at least some information. You provided none. A minimum
would include:
1. Outlook version
2. Information store
3. Method used to create Contact
4. Whether you have ever been able to create Contacts. If so, what steps did
you take that lost that ability?

Signature

Russ Valentine
[MVP-Outlook]

>I have been having troubvle with newly added (and saved) contacts
> disappearing from the Contacts folder. I will complete;y add a new
[quoted text clipped - 3 lines]
>
> Has anyone experienced this? How do you fix it?

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Andy - 10 Dec 2007 17:27 GMT

i'm having the same issue and i found several threads on this subject. I
gave a slightly lengthier explanation of what's happening to me in this
post:
http://www.microsoft.com/office/community/en-us/default.mspx?dg=microsoft.public
.outlook.contacts&tid=69b2a118-d5d0-4227-936e-4f2027a54e9c&cat=en-us-office-outl
ook&lang=en&cr=US&sloc=en-us&m=1&p=1&mid=bef49fe9-5446-4258-8861-c0c3920299ba
(rather than cross-posting)

in case links don't work, search for the thread "Disappearing contacts in
Outlook Contacts"

i would love any help with this - thanks!

andy

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Russ Valentine [MVP-Outlook] - 10 Dec 2007 19:53 GMT

No need to post three times The fact that your problems arise when you sync
two different versions of Outlook against the same Exchange mailbox adds a
great deal more complexity to your issue and requires that you post much
clearer detail in an Exchange group.

Signature

Russ Valentine
[MVP-Outlook]

> i'm having the same issue and i found several threads on this subject. I
> gave a slightly lengthier explanation of what's happening to me in this
[quoted text clipped - 8 lines]
>
> andy

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Andy - 10 Dec 2007 20:24 GMT

> No need to post three times

sorry - thought that i was the good guy for not starting a fourth thread on
the same subject. still learning my msg board etiquette, apparently.

>The fact that your problems arise when you sync
> two different versions of Outlook against the same Exchange mailbox adds a
> great deal more complexity to your issue and requires that you post much
> clearer detail in an Exchange group.

aha! ok - i'll head that way - thanks.

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Malcolm L. Miles - 17 Jan 2008 07:28 GMT

I, too, am very, very new to this whole message board world, so I'm sorry for
being inept at it.

To answer your questions:
1. Outlook 2003.
2. Not sure what this is
3. Create a new contact by clicking on the New Contact button and filling in
the info manually
4. Yes, I have been able to create contacts before, but for some reason I
can't now.

Is there a max number of records you can store in Outlook?

I have Yahoo Sync enabled. Do you think that might have something to do
with it.

Thanks in advance for any help you could give me on this. It really is a
problem, and I would have returned to this site to look into it more if my
life hadn't gotten really busy shortly after I posted my question.

Thanks again for any help you can give me.

> You must provide at least some information. You provided none. A minimum
> would include:
[quoted text clipped - 11 lines]
> >
> > Has anyone experienced this? How do you fix it?

Reply to this Message

Russ Valentine [MVP-Outlook] - 17 Jan 2008 10:48 GMT

When you finish filling in the Contact form, what do you do next and what
happens? Are you certain you are looking in the same folder in which you are
creating the Contact?
Clarify "for some reason." Outlook doesn't just stop working all on its own
for no reason. You did something to change it.

Signature

Russ Valentine
[MVP-Outlook]

> I, too, am very, very new to this whole message board world, so I'm sorry
> for
[quoted text clipped - 36 lines]
>> >
>> > Has anyone experienced this? How do you fix it?

Reply to this Message

Malcolm L. Miles - 17 Jan 2008 15:06 GMT

Good point.

To answer your question, as soon as I complete the new contact I click on
save and close. When I look up the new record immediately after creating it,
it appears in mylist of contacts as it should.

Within minutes, when I try to find the record again, it's gone.

To make sure i wasn't crazy, I had a friend of mine try to create a few
records herself and she had the same problem.

As to the data folder the records are being posted to, since it appears with
the rest of my contacts, even temporarily, doesn't that mean that the new
record is being saved to the correct folder/database?

> When you finish filling in the Contact form, what do you do next and what
> happens? Are you certain you are looking in the same folder in which you are
[quoted text clipped - 42 lines]
> >> >
> >> > Has anyone experienced this? How do you fix it?

Reply to this Message

Russ Valentine [MVP-Outlook] - 17 Jan 2008 19:21 GMT

Clarify this statement. It is far too vague:
"When I look up the new record immediately after creating it,
it appears in mylist of contacts as it should."
Make sure you specify the view to which you are referring in no uncertain
terms.

Signature

Russ Valentine
[MVP-Outlook]

> Good point.
>
[quoted text clipped - 69 lines]
>> >> >
>> >> > Has anyone experienced this? How do you fix it?

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Malcolm L. Miles - 17 Jan 2008 19:59 GMT

What I mean is that since I've had this problem of the records disappearing,
I routinely check to see if the record is still in the general list
immediately after creating the record. It is at first. Then a few minutes
later it is no longer there.

I don't know how else to characterize it, really.

It's maddening to have the records disappear regularly, not to mention the
fact that I can't really use the contact management functionality until I
figure this out.

> Clarify this statement. It is far too vague:
> "When I look up the new record immediately after creating it,
[quoted text clipped - 74 lines]
> >> >> >
> >> >> > Has anyone experienced this? How do you fix it?

Reply to this Message

Russ Valentine [MVP-Outlook] - 17 Jan 2008 21:02 GMT

Please just use the clear terms I requested so someone with more time than I
have can help you. No one could have any idea what you are doing. How could
anyone but you know what you mean by "the general list?"
There is way for anyone to reproduce a situation where Outlook does this.

Signature

Russ Valentine
[MVP-Outlook]

> What I mean is that since I've had this problem of the records
> disappearing,
[quoted text clipped - 99 lines]
>> >> >> >
>> >> >> > Has anyone experienced this? How do you fix it?

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Malcolm L. Miles - 18 Jan 2008 03:19 GMT

Russ, if I have somehow offended or upset you in some way, I apologize
sincerely.

I truly thought I was being clear. I am very sincere in my desire to get
to the bottom of my problem.

What can I do from here?

Has anyone else run into this situation in Outlook 2003 where you cannot
find recently created new contact records in the Contacts database,
reagrdless of which view you choose (Address Cards, Detailed Address Cards,
Phone list, etc.,)? I cannot find the newly created records by searching for
them within the Contacts database (by using the "Look for" and "Search In"
boxes at the top of the screen below the toolbars) either.

I appreciate any help anyone can provide.

Thanks.

> Please just use the clear terms I requested so someone with more time than I
> have can help you. No one could have any idea what you are doing. How could
[quoted text clipped - 103 lines]
> >> >> >> >
> >> >> >> > Has anyone experienced this? How do you fix it?

Reply to this Message

Russ Valentine [MVP-Outlook] - 18 Jan 2008 10:34 GMT

The only times I've seen it are end user error, not Outlook malfunction. End
users will often lose track of Contacts when they create them incorrectly,
such as through the address book interface or in the wrong folder. That's
why detailed steps of what you are doing and the changes made to your
profile before the problem arose are essential to solving this.

Signature

Russ Valentine
[MVP-Outlook]

> Russ, if I have somehow offended or upset you in some way, I apologize
> sincerely.
[quoted text clipped - 144 lines]
>> >> >> >> >
>> >> >> >> > Has anyone experienced this? How do you fix it?

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