Why didn't my contacts folder become an address book?

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Bob47 - 27 Oct 2007 02:20 GMT

When I updated from Outlook 2003 to Outlook 2007, my Contact folder did NOT
become my address book. I attempted to check the box in Properties; however,
it is greyed out and I can not select it. How do I fix this?

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Russ Valentine [MVP-Outlook] - 27 Oct 2007 03:07 GMT

Depends. How did you break it? Had you migrated data correctly, it would not
be broken. Do us the favor of telling us what you did to migrate your data.

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Russ Valentine
[MVP-Outlook]

> When I updated from Outlook 2003 to Outlook 2007, my Contact folder did
> NOT
> become my address book. I attempted to check the box in Properties;
> however,
> it is greyed out and I can not select it. How do I fix this?

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Bob47 - 27 Oct 2007 15:55 GMT

Thanks for the pompous and non-responsive reply. As I said, I upgraded from
Office 2003 to Office 2007 (running Vista Home Premium), following all
appropriate prompts. When the upgrade finished, the contacts were in the
Contacts folder; however, the address book was empty and the Contacts folder
properties had the option to make this folder the address book grayed out.
The program does not allow me to select another folder as the address book,
so I can't copy to another folder and designate it as the address book. Is
there a way to fix this problem? Will reinstalling work if this an inherent
problem?

> Depends. How did you break it? Had you migrated data correctly, it would not
> be broken. Do us the favor of telling us what you did to migrate your data.
[quoted text clipped - 3 lines]
> > however,
> > it is greyed out and I can not select it. How do I fix this?

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Russ Valentine [MVP-Outlook] - 27 Oct 2007 16:49 GMT

So are you saying this was an in place upgrade installation? Reinstalling
won't help. Outlook cannot survive an in place upgrade installation. You
must create a new profile from scratch and migrate your data file to the new
profile before everything will function. Post back if you don't know how.

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Russ Valentine
[MVP-Outlook]

> Thanks for the pompous and non-responsive reply. As I said, I upgraded
> from
[quoted text clipped - 20 lines]
>> > however,
>> > it is greyed out and I can not select it. How do I fix this?

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Early Muntzing - 21 Jun 2008 22:36 GMT

> So are you saying this was an in place upgrade installation? Reinstalling
> won't help. Outlook cannot survive an in place upgrade installation. You
[quoted text clipped - 24 lines]
> >> > however,
> >> > it is greyed out and I can not select it. How do I fix this?

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Brian Tillman - 23 Jun 2008 13:55 GMT

<nothing>

Did you intend to post a message that contained nothing more than a quote of
some previous messages?

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Brian Tillman [MVP-Outlook]

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