Two contacts folders in Outlook, one empty

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LS - 08 Nov 2007 15:16 GMT

I'm running Vista 64 on a new PC and am using Outlook 2002 on this. I've
imported my contacts as a pst file from my old PC and they've copied in fine.
Only one contacts folder shows in the folder list. However, when I try to
send an email and click on the To: field, it goes to an empty Contacts
folder. In the dropdown I can then choose another contacts folder that
includes all the details but I don't know how to delete the empty one.
I saw a post somewhere about this for someone running XP but the
instructions were not applicable to the set-up on my PC. I'm sure I had a
similar problem before once when importing contacts but cannot work out how
to sort this.
Any knowledge gratefully received!

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Lizzie

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Gordon - 08 Nov 2007 15:27 GMT

> I'm running Vista 64 on a new PC and am using Outlook 2002 on this. I've
> imported my contacts as a pst file from my old PC and they've copied in
[quoted text clipped - 3 lines]
> folder. In the dropdown I can then choose another contacts folder that
> includes all the details but I don't know how to delete the empty one.

if you'd done any research at ALL (posted on the Outlook groups daily) , you
would have discovered that this is one symptom of importing a pst file. it
is NOT recommended to import/export pst files. Why?

(Courtesy of Russ Valentine [MVP-Outlook])

Importing an entire PST may well corrupt your profile and may create a ghost
PST that you can't close. Importing PST's will lose:
1. Custom Forms
2. Custom Views
3. Connections between contacts and activities
4. Received dates on mail
5. Birthdays and anniversaries in calendar
6. Journal connections
7. Distribution Lists

Opening a PST file will preserve all of these. That is why we do not advise
people to import a native file into Outlook.

Have a look here:
http://ict.cas.psu.edu/training/howto/outlook/contactsremoveextra.htm

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LS - 08 Nov 2007 17:07 GMT

Thank you for your help - although I should point out that after researching
this in the Microsoft support pages I just found endless information on how
to import and export .pst files - and this on actual Microsoft support pages
- so clearly that doesn't help give a consistent message.

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Lizzie

> > I'm running Vista 64 on a new PC and am using Outlook 2002 on this. I've
> > imported my contacts as a pst file from my old PC and they've copied in
[quoted text clipped - 25 lines]
> Have a look here:
> http://ict.cas.psu.edu/training/howto/outlook/contactsremoveextra.htm

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Gordon - 08 Nov 2007 17:27 GMT

> Thank you for your help - although I should point out that after
> researching
[quoted text clipped - 3 lines]
> pages
> - so clearly that doesn't help give a consistent message.

Much stuff on MS "support" pages does not recognise current wisdom and is
NEVER updated - even down to the fact that they STILL say you can run XP on
128 MB RAM when the accepted minimum is at least 256 MB......

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